Process Analyst - Johannesburg at FNB South Africa

Purpose

• Business process, design, maintenance and enhancement to ensure resource and operational alignment with business strategy.

Experience and Qualifications

• B.Comm, B.Eng, BSC Eng, BSC Informatics or equivalent qualification.
• Recognized Process Analysis/Optimisation certification or similar is advantageous.
• Must have at least 0 to 2 years process engineering experience, involved with assessing, mapping and optimizing business processes.
• Experience in facilitating workshops with business users in order to gather requirements, generate ideas and validate designs.
• Knowledge of and experience in applying formal business process modelling or business analysis methodologies.
• Root cause analysis experience.
• An understanding of Change Management and its importance in business process transformation.
• Knowledge of and exposure to Business Process engineering, Workflow / Workflow management / Process automation.
• Business process management and associated modeling tools, processes and methodologies.

Responsibilities

• Identify process improvements (Cost Savings or efficiency improvements).
• Maintain a high standard of exceptional service that meets customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits. Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated).
• Comply with governance in terms of legislative, audit requirements and internal policies.
• Provide handover to the relevant execution team responsible for delivering on approved initiative / project, including training, where relevant.
• Investigate, analyse and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders in order to formalise into a prioritised project / initiative.
• Optimise processes to execute business case benefits by ensuring that process changes are measured so that unit cost calculations and turnaround times are accurate.
• Perform Root Cause Analysis where we experience process breakdowns and develop counter measures.
• Identify key metrics for measurement post implementation and report on the results
• Deliver on process change identified or requested by business.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.