Plennegy: Desktop Support Technician at Plennegy Group

Description

• Plennegy (Pty) Ltd was founded in 1955 and is both a trading and holding company with its core business being related to agriculture and property investments. Together with its associated companies, the group develops, produces and distributes seed, as well as supplies farming equipment, fuel and vehicles to the agricultural and retail industries. We are seeking a skilled and customer-focused Information Technology (IT) Support Technician to join our team. The IT Support Technician will be responsible for providing technical assistance, troubleshooting, and support to our employees in various technology-related areas. This role requires a strong knowledge of computer hardware and software systems, excellent problem-solving skills, and exceptional communication abilities. The ideal candidate will be proactive, detail-oriented, and have a passion for helping others with their technology needs.

RESPONSIBILITIES:

• Provide technical assistance and support to end-users regarding hardware, software, and network-related issues, both in-person and remotely.
• Diagnose and resolve hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain computer hardware and software systems, including operating systems, applications, and utilities.
• Set up and troubleshoot computer networks, including local area networks (LANs) and wireless networks.
• Collaborate with the IT team to implement and maintain network security measures, such as firewalls and antivirus software.
• Assist with the setup and maintenance of audio-visual equipment, conference room systems, and other technology infrastructure.
• Manage user accounts, permissions, and access rights in various systems and applications.
• Provide guidance and training to end-users on the effective use of technology resources and tools.
• Document and maintain records of IT-related issues, resolutions, and system configurations.
• Stay up to date with emerging technologies and industry trends, and make recommendations for hardware and software upgrades or replacements.

Requirements
REQUIRMENTS:

Qualifications:

• Grade 12 (Matric) National Senior Certificate (Essential)
• Bachelor's degree in information technology (Essential)
• Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or equivalent will be advantageous.

Skills:

• Communication Skills
• Time Management Skills
• Practical Skills
• Problem-Solving Skills
• Customer Service Skills
• Analytical Thinking Skills

Experience:

• Computer Literacy
• Proven experience as an IT Support Technician or in a similar technical support role.