Payment Operations Team Leader at Nedbank

Job Purpose

• To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department

Job Responsibilities

• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs and avoiding unnecessary expenditure.
• Be able to read and understand a SWIFT message, incoming and outgoing.
• Regular communication with international banks.
• Provide feedback to internal stakeholders by generating and making available relevant reports to MIS when requested.
• Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability.
• Manage quality of work by performing quality checks and taking corrective action where necessary.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognizing and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Achieve operational excellence by supporting the implementation of business optimalization improvement through team engagement. 
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request with the Service Level Agreement (SLA)
• Ensure follow through relevant tasks by monitoring and verifying the process flow till completion.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specific time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems, policies and support implementation of new policies, process and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Relevant experience working in the payments operations department.
• Must have 3 to 5 five years’ experience within a banking environment.

Preferred Qualification

• NQF level 5 qualification

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Communication Strategies
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements

Behavioural Competencies

• Coaching
• Customer Focus
• Decision Making
• Building talent
• Influencing
• Planning and Organizing