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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To translate macro design into detailed micro designs which will realise the business solution in their relevant areas of focus. Translate and communicate the required changes to the programmer community. Develop critical component parts.
Job Responsibilities
- Analyse, advise and where necessary create technical design relevant to their domain and/or advise across product area.
- Provide advice across business units on technological integration opportunities.
- Implement learning's from post-mortem meetings.
- Deliver work products according to the agreed time lines and within agreed budget.
- Liaise with impacted teams through meetings.
- Consult with other domain players.
- Escalate non-compliance to relevant stakeholders.
- Provide consulting on specific technologies to Architecture.
- Establish and maintain relationships with peers in other domains.
- Recommend and publish technical solutions.
- Interpret the business requirements in order to create technical specifications within own product area with an in-depth understanding of impacts across other Product areas (within project environment).
- Ensure technological integration across applications.
- Delivered systems, products and/or projects which contributed to improved client service.
- See to successful signoff of the test pack on the applicable platforms.
- Review required document(s).
- Analyse level of impact and risk on project and stakeholders .
- Deliver impact analysis artefact including effort estimation and time lines.
- Assign level of impact and risk.
- Review analysis of less complex projects.
- Consider industry trends in technical design areas.
- Deliver optimal solutions within the capability of the technology across multiple domains.
- Participate in building of the current technology landscape.
- Consult on problem solving when requested.
- Provide guidance on the feasibility of proposed technical solutions and suggest alternatives.
- Facilitate technical design sessions and approve component specifications across product domain areas.
- Participate in analyst forums.
- Attend design forums and participate in proof of concepts.
- Advise management on the technical readiness, risk and impact of the proposed implementation to production at all levels of complexity
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participate in Nedbank Culture building initiatives (e.g.. Staff Surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Science: Information Technology , Advanced Diplomas/National 1st Degrees
Essential Certifications
- Advanced Certification in relevant technologies where available
Minimum Experience Level
- 7-10 year experience in programming of which at least 3 years design experience.
- JAVA EXPERT
- C#. net skills
- SQL database design View and Stored Proc development
Technical / Professional Knowledge
- Banking knowledge
- Business Acumen
- Business principles
- Business terms and definitions
- Communication Strategies
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Business writing skills
- Cluster Specific Operational Knowledge
- Service orientated Architecture (SOA)
- Knowledge across multiple technologies
- Single Operating system
- IT Architecture
- Modelling (ARIS /UML)
- Joint application development
- Testing principles and processes
- Relevant development tools
- Systems application Design
- Information Technology concepts
- Banking procedures Technical
- Relevant design tools
- Systems integration
Behavioural Competencies
- Decision Making
- Influencing
- Innovation
- Building partnerships
- Compelling Communication
- Driving for Results
- Quality Orientation
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Job Purpose
- To perform a supporting and cohesive role to the Executive and the business by executing, organising and co-ordinating all administrative functions to optimise the Executive's time, thereby ensuring the Executives efficiency and effectiveness to focus on strategic deliverables.
Job Responsibilities
- Coordinate executive/senior management meetings, collate required information, ensure that required packs are combined and loaded onto the system and submissions are followed up on; and that documents are compared, merged and formatted in line with requirements, to prepare Executives and attendees.
- Responsible for taking minutes of meetings, tracking action items, consolidating and providing feedback to relevant stakeholders/committees.
- Plan, organise and anticipate requirements, well in advance, to support the relevant Executive by providing high-level administrative support.
- Collate information and co-ordinate initiatives for the Executive team to ensure their strategic deliverables are met.
- Manage the Executive's diary effectively, to optimise time by taking cognisance of business priorities when planning and organising events and meetings.
- Ensure technical support and responsible for troubleshooting for Executive, as well as meeting participants.
- Keep abreast of technology requirements, adhering to privacy and confidentiality requirements.
- Responsible for maintaining the integrated cluster calendar, aligned to the Group Calendar.
- Ensure that the documents and templates conform to Nedbank standards.
- Responsible for the co-ordination of the performance review processes for the Executive and direct reports.
- Co-ordinate all respective requirements for performance reviews and 1:1's to ensure timeous submission to Group CEO.
- Responsible for executing and managing a variety of projects and events for the Executive.
- Prioritise conflicting needs; handle matters efficiently and follow through on projects to successful completion.
- Co-ordinate all logistical aspects of internal and external events/meetings.
- Prioritise and follow up of issues and concerns addressed to the Executive, including those of a sensitive or confidential nature.
- Arrange detailed travel plans and required documentation and keep abreast of relevant country specific security or risk issues.
- Ensure cost effective office management by managing resources, minimising waste and adherence to allocated budget.
- Build collaborative relationships with internal and external stakeholders through effective and open communication.
- Keep abreast of relevant developments/events in stakeholders' personal lives by acknowledging and responding appropriately.
- Manage records by capturing, screening and storing correspondence, data and responses utilising relevant databases and filing systems.
- Perform general office administrative functions and manage ad hoc queries/correspondence and tasks effectively.
- Monitor Executive inbox and deal with any correspondence, that can be managed on behalf of the Executive, and address matters or escalate concerns using discretionary decision making.
- Ensure all calls are appropriately screened and routed and answered in a timeous and professional manner
- Reconcile personal and business expenses on relevant systems.
- Utilise systems for procurement from approved vendors.
- Maintain discretion and confidentiality by adhering to the Nedbank values.
- Project the professional image to internal and external stakeholders.
- Deal with any personal requirements of the Executive, as and when required.
- Minimise risk to the bank by adhering to policies and procedures.
- Improve personal capability and stay abreast of developments by identifying training courses for self through input and feedback from managers.
- Identify and recommend opportunities to enhance efficiencies, processes, systems and policies and support implementation.
- Manage direct reports/business unit administrators, where applicable.
- People Specification
- Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification
- Business Administration
Minimum Experience Level
- 7 - 10 years
- 5 Years Experience as an Executive Personal Assistant
Technical / Professional Knowledge
- Business writing skills
- Administrative procedures and systems
- Relevant software and systems knowledge
- Data analysis
- Governance, risk and controls
- Behavioural Competencies
- Planning and Organizing
- Building Partnerships
- Building Networks
- Communication
- Emotional Intelligence Essentials
- Stress Tolerance
- Technology Savvy
- Initiating Action
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Job Purpose
- To design and maintain optimal data models/structures at both an enterprise and system / application level that meet the business and architectural objectives of the organisation. To create structures that enable data to be persisted in a structured way to enable the value of the data to be unlocked. To create appropriate data and class structures that enable the flow of data between providers and consumers.
Job Responsibilities
- Design data models that meet the business requirements and align to the agreed architecture framework.
- Ensure data modelling deliverables are delivered according to project plan and budget to meet commitment to stakeholders.
- Ensure all data modelling activities and deliverables are aligned to the development methodology and to the data modelling principles and standards
- Apply the Nedbank approved tooling to create the data modelling deliverables.
- Adopt the Enterprise Data Model (which is based on the IFW) as a standard for data model designs to leverage best practice and fast track data modelling efforts.
- Translate business requirements into data requirements.
- Analyse and profile the source data to understand data quality issues , relationships, patterns and rules in the data.
- Structure data requirements into logical data constructs based on the Enterprise Data Model, including ERD models, dimensional models to ensure optimal implementation.
- Compile Source to Target Mapping Specifications including the appropriate Transformation Rules
- Identifying definitive or authoritative source of data ; analysing source data; and identifying gaps to target structures
- Enable physical implementation of the data structure by generating the first cut physical data model from the logical data model.
- Facilitate dataflow understanding by collating dataflow diagrams outlining the flow of data across systems and interfaces.
- Reduce non value adding work by identifying opportunity for re-use of the Enterprise Data Model
- Maintain up to date knowledge of latest developments in the Data Modelling domain, including reading; continuous professional development courses; seminars and conferences.
- Contribute to the creation of a comprehensive governed framework by working with the data modelling CoE and contributing towards defining the data modelling standards.
- Advise stakeholders on application of data modelling practices through consultation.
- Perform peer review on work performed by other team members
- Identify opportunities to improve or enhance processes
- Provide Overall Data Management Guidance and alignment to Nedbank's Data Management framework and standards
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Support the achievement of the business strategy, objectives and values
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification
- Bachelor of Commerce , Bachelor of Science: Information Systems / Computer Science
- Essential Certifications
- TOGAF
Minimum Experience Level
- 3-5 years and/or relevant industry experience as well as experience in the Data Modelling discipline.
- Able to demonstrate practical experience in , OO modelling experience also an advantage
- Exprience using Infosphere Data Architect or any other Data Modelling Tool
- Experience with industry models such as IFW BFMDW
- Broad understanding of Data Management (DMBOK), systems development lifecycle methodologies and IT Architecture
- Relevant regulatory knowledge, and understanding of banking and financial services
- Experience in NOSql and other forms of database modelling advantageous
Technical / Professional Knowledge
- Data analysis
- Data Analysis and Interpretation
- Data Warehousing
- Data and Business analysis
- Data base Administration (DBA) Principles and Admin Concepts
- Data base administration
- Data modelling tool
- Database Knowledge
- SQL
- Problem solving skills
- Behavioural Competencies
- Communication
- Decision Making
- Initiating Action
- Work Standards
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Job Purpose
- To acquire primary clients within the identified segment in order to generate gross operating income so that the bank can achieve its revenue, profitability and market share objectives.
Job Responsibilities
- Acquire new primary accounts by sourcing appropriate leads, drawing up contact plan and consistetnly following through on the lan/programme. Generate gross operating income by providing competitive rates to clients within Nedbank standards, pricing using Nedbank systems to ensure required returns and according to risks when applying for a lending facility.
- Maximise profitability of client by matching as many products as meets his/her needs.
- Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
- Retain client by ensuring that all his banking needs are met by Nedbank.
- Source appropriate leads by building relationships, using networks, collabrating with other divisions, obtaining referrals and conducting appropriate marketing activities to target potential customers.
- Conduct needs analysis with client and match products and services to their needs by following Nedbank processes and complying with FAIS reqruiements.
- Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
- Meet client needs by providing feedback on progress, responding to requests with appropriate information/advice at all reasonable times, within turnaround times, and by managing expectations.
- Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
- Build relationships with internal stakeholders and suppliers by meeting all standards and service level agreements.
- Collaborate with other departments by informing them of your role, sharing knowledge and making recommendations, referring leads and working with team to secure new accounts.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
- 2 years in a sales position responsible for and successful in acquiring new accounts and/or cross selling into existing accounts, in a financial services environment.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree or Diploma (NQF level 5 or 6) in a financial or marketing field, FAIS Regulatory Examination 1 qualifications.
Essential Certifications
- FAIS certification / registration mandatory
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business principles
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Product Knowledge
- Networking
- Credit management principles and requriements
- Professionalism in behaviour and personal presentation
Behavioural Competencies
- Adaptability
- Applied Learning
- Driving for results
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sales Negotiation
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Job Purpose
- To grow the Cash Solutions business within Nedgroup Investments by focusing on existing channels and growing new channels that supports the strategy and promotes the Nedbank brand.
Job Responsibilities
- Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.
- Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
- Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.
- Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.
- Ensure distinctive customer experience through driving the team to achieve consistent service delivery.
- Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
- Ensure synergy between team networks through consistent and constant communication of expectations.
- Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
Minimum Experience Level
- 5 years working experience in Asset Management and 3 years experience as BDM or Sales Manager in the Asset Management industry
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant industry specific qualification in Finance or Sales.
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Job Purpose
- We are looking for a dynamic and well-spoken Client Service Consultant to join the team in Cape Town. The core purpose of this role is to build engagement, trust and long-lasting relationships with investors and financial planners through the delivery of exceptional service experiences.
Job Responsibilities
- Provide client services to investors via various communication channels.
- Providing technical support in terms of Collective Investment Schemes and retirement products.
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Minimum Experience Level
- 2-3 years working experience as a Client Services Consultant within the Asset Management industry.
- Experience with Investments/Pension Funds/Retirement Fund in an Asset Management Business
- A sound technical understanding of Collective Investment Schemes and Retirement product
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Behavioural Competencies
- Building Customer Loyalty
- Communication
Technical/Professional Knowledge and Skills
- Managing Work
- Adaptability
- Quality Orientation
- Technical / Professional Knowledge
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
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Job Purpose
- To assess credit risk of existing portfolio so that risk is managed and mitigated in line with the banks credit policy.
Job Responsibilities
- Review existing portfolio to ensure alignment with bank's credit policy and to identify cross-sell opportunities by gathering and analysing relevant information.
- Prepare credit applications and make recommendations based on the findings, within credit parameters.
- Achieve targets by using management information systems to measure performance.
- Support the achievement of service level agreement standards by understanding client needs, providing guidance and recommendations and responding timeously.
- Contribute to external client satisfaction by sharing knowledge and developing skills of client service team members and other stakeholders.
- Build relationships with internal stakeholders by attending meetings and supporting their strategies.
- Manage risk by monitoring reports, including excess report, within expected timeframes, identifying potential risks and taking corrective action to ensure risk compliance.
- Measure compliance, identify risk and make recommendations for achieving compliance by using current information and other resources available.
- Monitor covenant's by obtaining latest financial information, measuring compliance and reporting breaches.
- Sign off conditions of approval within required timeframes by checking the information called for.
- Verify that security is in place by gathering all required information.
- Ensure Nedbank Group Rating requirements are met, including Basel, and Moody's, by reviewing accounts and identifying risks.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
- Business Banking experience / exposure is an advantage
- Minimum 3 years' experience gained in a similar role in a financial nvironment.
Preferred Qualification
- NQF Level 5 or 6 qualification (Degree or diploma) that includes accounting.
- Matric / Grade 12 / National Senior Certificate
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Business writing skills
- Industry specific knowledge
- Knowledge of financial markets
- Nedbank vision and strategy
- Relevant Nedbank Human Resources policies and practices
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Job Purpose
- To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department
Job Responsibilities
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs and avoiding unnecessary expenditure.
- Be able to read and understand a SWIFT message, incoming and outgoing.
- Regular communication with international banks.
- Provide feedback to internal stakeholders by generating and making available relevant reports to MIS when requested.
- Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability.
- Manage quality of work by performing quality checks and taking corrective action where necessary.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognizing and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Achieve operational excellence by supporting the implementation of business optimalization improvement through team engagement.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request with the Service Level Agreement (SLA)
- Ensure follow through relevant tasks by monitoring and verifying the process flow till completion.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specific time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems, policies and support implementation of new policies, process and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- Relevant experience working in the payments operations department.
- Must have 3 to 5 five years’ experience within a banking environment.
Preferred Qualification
- NQF level 5 qualification
Technical / Professional Knowledge
- Business administration and management
- Client service management
- Communication Strategies
- Diversity management
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
Behavioural Competencies
- Coaching
- Customer Focus
- Decision Making
- Building talent
- Influencing
- Planning and Organizing
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Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Minimum Experience Level
- 2-3 years in a relationship management or banking environment
Preferred Qualification
- Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Type of Exposure
- Conducting root cause analysis
- Working with a group to identify alternative solutions to work situations.
- Analyzing situations or data that requires an evaluation of multiple factors.
- Interacting with diverse people
- Building and maintaining effective relationships with diverse internal and external stakeholders
- Developing ways to minimize risks.
- Analyzing and interpreting qualitative and quantitative data
- Drafting reports
- Interacting with various levels of management
- Managing conflict situations
- Managing multiple projects
- Influencing stakeholders to obtain buy-in for concepts and ideas.
- Answering customer questions
- Sharing information in different ways to increase stakeholders understanding.
- Communicating complex information orally
- Communicating complex written information
- Brainstorming ways of improving a product or situation.
- Challenging the status quo with a view to improving the environment or peoples understanding
- Identifying trends
- Checking accuracy of reports and rec
- Communicating standards to others
- Conducting gap analysis
- Conducting a needs analysis
- Comparing two or more sets of information
- Coordinating and securing buy-in from stakeholders
- Preparing and delivering presentations
- Writing business proposals
- Providing professional advice/opinion
- Using different approaches in new work situations
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Energy
- Building Trusting Relationships
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
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Job Purpose
- We are looking for an experienced Business Manager to join our team. In this role you will be required to create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value. This roles provides you with the opportunity to develop and maintain strong client relationships through ongoing strategic client portfolio management and understanding client’s strategic growth path to proactively develop solutions in collaboration with the SME’s across the Bank to meet the needs of the client.
- Investing in sustainability is at the heart of our business strategy. We strive to create long term value for our clients thereby harnessing technology and environmental opportunities, attracting key talent & equipping our staff to be the money experts that do good when servicing our clients.
- Our ideal candidate is an individual that can originate and identify opportunities, to cross sell for Business Bank and the broader Bank Group in line with strategic objectives of the Bank.
Job Responsibilities
- Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
- Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
- Engage with collaborative partners through collaboration forums and networks.
- Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
- Conduct business activities in line with internal and external service level agreements.
- Ensure service level agreements are adhered to by following business unit process and procedure
- Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Understand role relevant systems and processes and implement to minimise risk.
- Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
- Complete and submit relevant reports in accordance with operational requirements
Minimum Experience Level
- 4-5 years' Relationship management experience in the financial sector a must
- 5 - 7 years' Agriculture experience is an advantage
- 2-3 years’ experience in Business Acquisition essential
- Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantage
Requirements
- NQF Level 6 or Higher in a Financial or Business-related field essential
- Matric / Grade 12 / National Senior Certificate
- Valid driver's license and own reliable transport is essential
Type of Exposure
- Conducting gap, needs and root cause analysis
- Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
- Identifying trends
- Drafting and checking accuracy of reports and records
- Writing business proposals Preparing and delivering presentations
- Communicating complex information – written and orally
- Developing ways to minimise risks
- Working with a group to identify solutions to a problem
- Successfully selling banking solutions
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Influencing stakeholders to obtain buy-in for concepts and ideas
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Purpose of Group Internal Audit (GIA)
- The purpose of GIA is to enhance the system of trust, good governance, and risk culture of the Nedbank Group in support of doing good for our key stakeholders: Board, Management, Regulators and Clients.
- GIA receives its authority from the Group Audit Committee (GAC), which is a committee of the Board of Nedbank Group Limited established to, among other things, review the work of Internal Audit of Nedbank Group Limited and its subsidiaries (the "Group").
Objective and Scope of work of GIA
- The objective and scope of work of GIA is to determine whether the Group’s systems of financial and internal controls, risk management and governance, as designed and operated by management, are adequate and effective.
- The scope of GIA’s work is determined by a risk-based approach and so the key risks facing the Group, including subsidiaries, and the requirements of the GAC, subsidiary Audit Committees and the Group and subsidiary Executive Committees. This should include alignment to business strategic priorities.
Accountability Of The Audit Portfolio Manager
The Audit Portfolio Manager: Assurance Enablement: Professional Practices, in the discharge of his/her duties, shall be accountable, inter alia, to the Nedbank Group CIA / GIA HoA Business Enablement / HoA Assurance Enablement to:
- Support the periodic assessments of the outcomes of internal audit work to appropriate governing bodies, including the GAC and Board Risk Committee;
- Provide insights from the outcomes of internal audit work to appropriate governing bodies including the GAC and Board Risk Committee;
- Ensure continuous improvement of the audit methodology through providing professional insights;
- Report significant issues related to the processes for controlling the activities of the Group Internal Audit, including potential improvements to those processes;
- Report periodically on the measurable performance of GIA, including audit plan delivery and financial performance;
- Support the maintenance and reporting on whether GIA has sufficient professional audit staff with knowledge, skills, experience and professional qualifications to meet the requirements of the GIA Charter and audit plan;
- Conduct leading practice research and benchmarking of the audit function, related industry standards, trends and key risk focus areas to enable both the Annual Audit Planning and Individual audit assignment planning, execution and reporting
- Maintain an open and constructive relationship as a Trusted Advisor with internal to GIA and external stakeholders.
- Implement effective and efficient audit processes to ensure that audit processes are optimised and comply with regulatory and corporate governance expectations of internal audit functions.
- Ensure improved productivity and the delivery of projects within agreed timelines. Ensure transformational target are met;
- Achieve operational excellence and support the implementation of business optimisation improvement in GIA;
- Identify and ensure compliance with laws, regulations, and guidelines and improve control culture;
- Identify and consider internal and external factors to develop and update annual risk-based audit plan with clear levels of accountability
- Contribute to the development of a 12-month rolling audit plan using a risk-based methodology, taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board;
- Have a robust process in place to follow-up and report on management’s progress in implementing agreed actions to address issues identified by GIA;
- Maintain an open and constructive relationship with the GIA, and key stakeholders by providing value added services and sharing information.
- Manage the implementation, execution and delivery of professional practice management projects (i.e. audit methodology, practice risk management, knowledge management etc.) and provide support to other GIA teams;
- Contribute to value-adding reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank
Nedbank Gia Specific Requirements Of The Role
- Support people management across GIA
- Recruitment and retention in line with key specialist skills required
- Talent management of identified key individuals within GIA
- Learning and development for all individuals in GIA (including administration of costing and logistics around these courses)
- Ensure adequate and appropriate knowledge management processes and procedures are in place
- Provide technical and advisory support to GIA in relation to International Professional Practice Framework Standards, Code of Ethics, the Definition of Internal Auditing and any other related professional standards and latest ways of work in audit execution and management
- Provide guidance and training on the GIA Methodology (including support to Rest of Africa). This will include on-going updating of the Methodology and ensuring that the Methodology is adhered to.
- Work closely with the Business Enablement to ensure continuous improvement of Methodology, and GIA processes and procedures.
- Provide adequate support to internal quality assurance of the GIA function and related reporting.
- Build and maintain relationships with the other lines of defence, with key focus on driving coordinated assurance across the assurance functions.
- Lead and drive the engagement with Enterprisewide Risk Management Stakeholders regarding Group Frameworks, Policies and Guidelines such as the Common Risk Language, Coordinated Assurance Guidelines, ERM Framework & Policy etc,
Provide Visionary And Inspirational Leadership
- Implement the vision and strategy including the leadership and culture philosophy, stakeholder approach and internal methods and tools. This should include alignment to the Nedbank and Business Unit strategy.
- Exhibit diverse, visionary and inspirational leadership - promoting a globally competitive financial sector
- Actively participate in the Group’s Combined Assurance Model.
- Build a high-performance team through managing resources, retention and critical staff.
- Manage performance of reports and hold them accountable for managing the performance of their reports by taking corrective action as required, recognising and rewarding team.
- Actively build a culture of improvement by ensuring the design and implementing active talent management, succession planning strategies for division and obtaining buy-in from relevant stakeholders.
- Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Optimise performance and motivation by holding managers and auditors accountable for developing their staff and themselves.
- Empower team to make decisions and recommend tailored solutions to business unit specific problems, through coaching and mentoring practices.
- Maintain and report on whether the respective Audit portfolio has sufficient professional audit staff with knowledge, skills, experience and professional qualifications to meet the requirements of the GIA Charter and audit plan
- Facilitate engagement and information sharing sessions amongst peers. Synergies across clusters and business units achieved.
- Take ownership and accountability for tasks and activities and demonstrate effective self-management.
- Follow through to ensure that quality and productivity standards of own work and team are consistently and accurately maintained.
- Support and drive the business's core values.
- Respond openly and constructively to feedback (positive and negative).
- Be a vision-led and values-driven leader
Embodiment of the following characteristics:
Risk Optimiser
- Understanding that risk is at the centre of everything in banking
- Developing the appropriate risk appetite
- Managing risk without stifling innovation
- Being sensible about risk
Client Centric Advocate
- Placing the client at the centre
- Being relationship focussed (as opposed to product or mono-line focussed)
- Collaborating with colleagues across organisational boundaries
Execution Expert
- Having a bias for action
- Focussing efforts on execution and implementation
- Practicing decisive leadership
- Simplifying things
Strategist
- Being a strategic thinker
- Being a strategic translator
- Being a strategic doer
- Facilitating strategic dialogue
People Specification
Essential Qualifications
- 4-year BS or Bcom Degree in a related field with 5 years post qualification job-related experience
- Certified Internal Auditor (CIA) and other relevant professional qualifications
Preferred Qualifications
- Chartered Accountant (CA(SA)
- Master’s Degree in business (MBA) or equivalent
- Five or more years’ experience in a Management role
Experience Required
The following minimum experience is required:
- Financial services audit experience in a management position.
- Banking experience, inclusive of client facing experience (preferably).
- Ability to operate at a Middle Manager level
The following additional experience is preferred:
- Internal audit and / or risk management experience in banking.
Technical / Professional Knowledge
- Audit reporting
- Audit standards and practices
- Banking knowledge
- Governance, Risk and Controls
- Ethics and Fraud
- Reputational risk management
- Information technology
- Business writing skills
- Regulatory, Legal and Economics Principles
- Business Acumen
Behavioural Competencies
- Managing Work
- Monitoring Information
- Building Partnerships
- Quality Orientation
- Continuous Improvement
- Work Standards
- Courage
- Adaptability
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Job Purpose
- To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.
Job Responsibilities
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Increase efficiencies through programming and automating processes.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
People Specification
- Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Post graduate degree in Statistics/Mathematics, CFA/ FRM/CQF
Minimum Experience Level
- 3-5 years relevant experience in an analytical environment
Technical / Professional Knowledge
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Microsoft Excel
- Business Acumen
- Quantitative Skills
Behavioural Competencies
- Applied Learning
- Coaching
- Communication
- Collaborating
- Decision Making
- Continuous Improvement
- Quality Orientation
- Technical/Professional Knowledge and Skills
Method of Application
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