Oracle Operations Consultant at Sabenza IT

Requirements needed:

• Experience with Oracle database architecture,
• Logical and physical design, automation, documentation, installs,
• Shell scripting, PL/SQL programming,
• Backup & recovery concepts,
• Database performance and tuning (required)
• Experience with Oracle Cloud Infrastructure,
• OCI resources
• Microsoft Teams
• ITIL process knowledge and work experience (required)

Duties to be performed:

• Act as liaison with customers.
• Assist customers with on-prem database, cloud database, and OCI related enquires.
• Provide steering and guidance to our Oracle service provider.
• Engage with the appointed service providers regarding Oracle operational and cloud topics.
• Engage with Oracle support, create and manage SRs for on-prem and OCI related issues.
• Action and resolve IM (Incident Management) tickets.
• Action and resolve CIM (Critical Incident Management) tickets as required.
• Raise and lead tasks PM (Problem Management) tickets as identified.
• Action and coordinate CM (Change Management) tasks as required.
• Perform ongoing implementation of new technology and developments in the field of database management.
• Maintain current knowledge of relevant Oracle technologies, service offerings, SLAs and KPIs
• Maintain current knowledge about underlying infrastructure master solutions, e.g LINUX, Storage (SAN, NAS etc.)