Oracle Operations Consultant - 1181 EvdB at Mediro Recruitment

Description

• Act as liaison with customers.
• Assist customers with on-prem database, cloud database, and OCI related enquires.
• Provide steering and guidance to our Oracle service provider.
• Engage with the appointed service providers regarding Oracle operational and cloud topics.
• Engage with Oracle support, create and manage SRs for on-prem and OCI related issues.
• Action and resolve IM (Incident Management) tickets.
• Action and resolve CIM (Critical Incident Management) tickets as required.
• Raise and lead tasks PM (Problem Management) tickets as identified.
• Action and coordinate CM (Change Management) tasks as required.
• Perform ongoing implementation of new technology and developments in the field of database management.
• Maintain current knowledge of relevant Oracle technologies, service offerings, SLAs and KPIs
• Maintain current knowledge about underlying infrastructure master solutions, e.g LINUX, Storage (SAN, NAS etc.)
• Implement Corporate (AG) system policies and strategies. 
• Participate in continuous improvement efforts in enhancing performance and providing increased functionality.
• Being proficient in English as business language is essential, German language skills is advantageous.
• Should have above board work ethics – this is of utmost importance.
• Should be punctual and organised with the ability to prioritise.
• Should have empathy towards the end users and colleagues.
• Should be a logical and rational thinker to focus on current reality.
• Should have strong analytical and problem-solving skills with a high attention to detail.
• Should have the ability to understand and interpret Business needs and requirements with the ability to move concepts through to proposal and finally successful implementation.
• Should have the ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. a SELF STARTER!
• Should be flexibility to take up different tasks in the project.
• Should have the ability and willingness to coach and give training to fellow colleagues and users when required.
• Should have excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues and users.
• Should be willing to consult and interact with our customers. In most cases they will be foreign customers and language barriers might exist.
• Should be willing and able to travel extensively, for up to 2 weeks at a time (international)
• Should be willing to provide 24 x 7 operational support (standby)

Minimum Requirements

Essential:

• + 8 years IT Experience (with 3 years Oracle experience)
• Degree in Computer Science OR Extensive work experience with Oracle Database and Oracle Cloud technologies preferably in design, build, maintenance, operations and DevOps roles.
• Experience with Oracle database architecture, logical and physical design, automation, documentation, installs, shell scripting, PL/SQL programming, backup & recovery concepts, and database performance and tuning (required)
• Experience with Oracle Cloud Infrastructure, autonomous database on shared and dedicated infrastructure, provisioning and supporting of OCI resources (preferred) , Micrsoft Teams
• ITIL process knowledge and work experience (required)

Advantageous: 

• Experience with Oracle Zero Downtime Migration tool (advantageous)
• Experience with database migration to cloud (advantageous)
• Experience with clustered infrastructure technologies like Veritas (advantageous)
• Experience with RESTful web services (advantageous)
• Experience with UNIX/Linux (required)