Operations Manager - Wynberg at Servest SA

Minimum Requirements

• Grade 12
• Grade A PSIRA registered, 
• valid unendorsed driving license 
• Firearm Competency for Business Purposes
• A tertiary qualification in Security or any related field would be an advantage
• At least 3-5 years’ experience as a Operations Manager

Duties & Responsibilities

• Rosters for the site/sites under your control to be handed to the employees no later than the 10th of each month.
• Report changes to rosters to Roster Clerk and ensure that the changes are made, and new rosters delivered.
• Maintain discipline in a fair and impartial manner on every site.
• Site management and attend all serious incidents
• Supply full statements to the client and Branch Manager
• compiled and forwarded to the Branch Manager and the client within 48 hours of the incident occurring..
• All registers and other documentation to be checked bi-weekly.
• Ensure that Job Descriptions, Risk Assessments and Site Procedure Manuals are in the site file that must be available at the on-site security office/control room.
• Operations Manager to ensure that casual contracts are approved via email by the client before posting any guards on site.
• Give immediate attention to client problems and feedback to be supplied to the client and Branch Manager in writing.
• Feedback to be given to client and Branch manager on all remedial action taken on points raised during client visits.
• Assist management where needed.

Skills

• Strong decision-making capabilities.
• Excellent customer service skills.
• Above-average communication, collaboration, and delegation skills.
• Sound Financial Acumen.
• Administration, interpersonal communication, and client liaison skills.
• Strong planning, leadership, organisational skills.
• Proficient in computer literacy (Word, Excel, PowerPoint, Outlook).
• Experience in report writing.
• Ability to successfully manage a team.
• Track record of working in a fast paced and demanding environment.