Key Accounts Manager, SPAR, South Africa at Mondelez International

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.

How you will contribute

You will:

• Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
• Execute the strategy for the customer
• Ensure the delivery of JCBP (Joint Customer Business Plan).
• Optimize the use of resources in order to obtain more profitability in the operations

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Customer-facing roles
• Growing revenue and market share
• Delivering results and problem solving
• Understanding multiple customers, go-to market strategies, structure and business practices
• Negotiating and influencing skills

More about this role

Role Purpose:

To develop and manage the strategic account plan for designated accounts and regions, ensuring the delivery of budgeted volume and profit. Working with customers to develop an effective Joint Business plan whilst leading, developing, and aligning stakeholders and the Operational team to ensure excellent execution of JBP and Account Plan through Perfect Store implementation.

Key Responsibilities:

• Volume and Revenue growth
• Trade Investment within customer base
• Annual plan by customer
• Full P&L Management for your accounts/regions
• Service levels and Perfect Store strategy
• Joint business plan
• Margin, profit, market and forward share
• Improvement in Advantage Group scores
• Manage Culture
• Change management - belief
• Career pathing – future talent pool
• Lead and coach immediate and broader team
• Develop, implement, optimize and manage
• Ensure Compliance
• Ensure customer complies with business process

Key Performance Areas: Customer

• Ensure customer metrics are achieved through negotiation and delivery of joint business plan
• Drive service levels with incremental improvements by working closely with the customer
• Tailored promotional strategy delivered in line with customer expectations and Mondelēz framework
• Work with category / shopper team to create shopper and category strategy by customer
• Execute pricing strategy in accounts and execute pack/price architecture changes
• Deliver Account ‘Must Win Battles’ through Account Plans
• Execute P&L effectively
• Grow share, range and distribution in line with specific account target

Develop customer relationships:

• Manage trade-offs within customers for the greater benefit of Mondelez
• Improve Advantage Group Survey results in account base
• Create a deep understanding of what is needed to execute account plans at regional and store level. Work closely with NOM to ensure this happens.
• Promotional calendars updated weekly across customer base

Key Processes

• Support sales strategic projects
• Execute objectives set by Channel head
• Manage and enhance workflows and processes
• Plan and organize multiple work outputs through assigning priorities according to given criteria considering a specific context or situation.
• Deliver changes to optimize processes, systems, policies and procedures
• Direct the implementation of change and innovation initiated by the organization
• always Attend Competition Law training and ensure adhered to
• Reduction & management of claims
• Deals – timing and process adherence
• Demand Planning and iS&OP process and ways of working embedded
• Analyze business: identify and manage trends. Formulate action plans.
• Manage customer and people queries
• Ensure audit compliance
• Manage Health and Safety for area of responsibility

Key Stakeholders

• NOM

• Field Sales team
• Enabling team
• CLT
• Human Resources
• Customers
• Trade marketing and category
• Marketing
• DM’s
• RSM’s
• RAM’s
• Supply Chain team
• Revenue Management
• Credit team

Qualifications, Knowledge, Skills & Experience required:

• Bachelor of Commerce degree a prerequisite
• FMCG/CPG Industry experience with a minimum of 3-5 years in Account Management
• Strong project management and budget management experience
• Strong commercial acumen and understanding of products, retail, margins, national account management
• Ability to drive innovation, generate unique solutions and embrace new ideas
• Performance driven and accountable
• Key Skills Sets Required:
  • Demonstrated effective and influential Business Partnering and collaboration
  • Strong presentation skills - ability to translate data into actionable insights
  • Process management
  • Customer focus
  • Dealing with ambiguity
  • Developing project team members, self and others.
  • Conflict management

No Relocation support available