Operations Manager Retail - GWK Retail, Douglas at VKB Group

Job Description

• Responsible for overall operational management of the GWK Branches in the Northern Cape region and the overall success of all the Retail activities, service stations, irrigation, purchases and Agri marketing in GWK with regard to financial and service goals and strategies. Develop a strategy to maintain standards, to expand market share, to maximise profit margins and to identify and implement new products and services, whilst the highest level of service is provided to clients of GWK.

Requirements

• Grade 12/ NQF4
• 5 - 10 year's proven experience in the management of a Retail branch with preference in the agriculture environment
• Relevant qualification in Management will serve as recommendation.
• Computer Literate in MS Office.

Duties and Responsibilities

• Ensure that Financial KPI's are met as agreed upon for the Northen-Cape region.
• Optimal management of stock of GWK Retail division pertaining to turnover rates, margins and write offs.
• Analyse monthly reports and give feedback to management regarding write offs.
• Management and revision of the division's expenses.
• Preparation and management of the division's budget and capital projects.
• Ensure that the division complies to GWK’s Risk Management policy.
• Drafting and implementation of the division's strategic goals, together with Management.
• Effective resolution of customer complaints on a continuous basis.
• Continuous liaison with internal and external customers to maintain good long-term relationships.
• To coordinate strategic liaison with local farmers and clients to ensure world class service.
• To identify training needs and allocate relevant interventions within the division.

Skills

• Humble, Hungry, Smart, Bold and a Team Player.
• Ability to function independently within team context and to accept responsibility.
• Strong analytical, numeracy and interpersonal skills.
• Strong focus on compliance.
• Accurate and analytical.
• Be able to work under pressure.
• Team leader promoting Employee Engagement.

Closing Date 27 August 2023