National Operations Support Manager at Servest SA

Minimum Requirements

• Business Degree or Similar
• Cleaning Operations Regional management experience
• At least 7 years management experience
• Project Management
• Strong organisational and planning
• Strong financial / commercial acumen
• Strong interpersonal skills

Duties & Responsibilities

• Design and implement standardized operations procedures and processes and drive adherence and /or discipline
• Drive quality assurance
• Maintaining IMS system in Cleaning
• Manage and coordinate operations projects (incl. not limited to mobilization of new business, adhoc projects)
• Investigate innovation, propose business cases and management implementation
• Build and maintain strong relationships with key customers nationally
• Manage customers to contracts
• Support retention efforts example preparation of proposals and tenders
• Drive contract profitability (analyse, problem solve and action through the Regional Managers)
• Planning national operations activities and changes
• Monthly reporting (consolidation of national reports)
• Support budget and forecasting – revenue, cost, CAPEX
• Implement cost efficiency projects and strategies nationally
• Utilize data to track performance metrics to drive decision making