Modern Workplace Engineer at Hach

ABOUT THE ROLE

• The Field Service & Workshop Engineer will support Hach Sub Sahara Africa sales growth by delivering primary levels of instrument field service & workshop support to external & internal customers.
• Attainment of a Field Service Engineer is achieved by consistently engaging in field service activities that are related to both scheduled service and troubleshooting service activities related to Hach instruments.
• The individual in this position should also be able to apply advanced levels of engineering theory to understand root cause issues/problems and apply solutions to those problems.
• Service-related activities and findings must well be documented as per Hach’s policies and procedures.
• This position is part of the Service Department located in Johannesburg, South Africa and will be on-site.

In this role, you will:

• Provide on-demand front-line field service support & workshop repairs to Hach customers.
• Install and verify proper operation of instrument systems at customer sites.
• Perform scheduled preventative maintenance interventions, including calibration, hardware or software upgrades, and verify completed work.
• Maintain spare parts inventory and provide input on parts usage related to failures.
• Providing back-up service support outside of assigned territory as needed.
• Provide technical support at Hach trade shows, sales demonstrations, and customer sites.
• Maintaining and managing your own spare parts field service inventory kits according to defined procedures and service recommendations.
• Create and maintain service records using provided documents.
• Provide feedback and communication to enhance technical service documents and bulletins that will be used by other field service personnel.
• Provide communication updates to the service manager and other service staff colleagues.
• Have the ability to troubleshoot and repair electromechanical instrument systems.
• Pay attention to details and strive for technical excellence in your work.
• Listen to the customer, understand each service situation, and provide a response that meets or exceeds customer expectations.
• Must have the ability to demonstrate proper etiquette and empathy for each customer interaction.
• Ability to work with other internal Hach cross-functional groups, including logistics sales representatives.
• Ability to document work performed and be well organized.
• Ability to operate instrumentation, including multi-meters and data acquisition equipment.
• Comprehend, understand, and maintain quality compliance initiatives and procedures that are used within the organization.
• Understanding the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.

Are you qualified?

The ideal candidate will have the following qualifications, experience, and background to perform effectively in the role:

• BS Degree/diploma in mechanical, electrical, electronic engineering, or experience demonstrating related equivalence required.
• A minimum of 5 years of industry experience.
• Knowledge and use of personal computers and standard business software (MS Office), Oracle.
• Willingness to travel up to 75% of the time.
• Must have a valid driver’s license and a driving record, that is acceptable to Veralto.