Marsh Claims Consultant - Parktown at Hollard Insurance

Role Objectives:

• Manage Motor and Non Motor claims received from Marsh Insurance Brokers Countrywide, as per the Marsh SLA, and in line with the Hollard Mandate.
• Ensure strong working relationship between all stakeholders

Key Responsibilities:

• Technical Expertise required to evaluate and process all Commercial claims received.
• Ensure policy conditions and Hollard processes are adhered to.
• Appointment of motor and non-motor assessors on the Hollard SPM System.
• All new claims to be registered within 48 Hours.
• Fast Track claims to be settled within 5 days and Non Fast Track Claims within 45 days.
• All e-mails and queries from Brokers, suppliers and stakeholders to be attended to within 48 Hours and clients to be kept updated on all movements on the claim.
• Diary system to be attended to, and follow up’s to be done for outstanding :-
• Documentation from brokers/clients/suppliers.
• Assessors for the completed reports
• Brokers /clients/Regional branches to be kept updated on the latest position
• To access the Marsh Online System for Policy Schedules.
• Correct quantum to be established as accurately as possible
• Risk Management – underwriters to be advised of claims revealing adverse risk features as soon as they are evident.
• Draft Rejection Letters.
• All claims to be loaded onto the Hollard systems (Indlela, Purple Heron and Agri)
• Continuous Process Improvement: - to ensure full compliance to all Processes, Policies and Procedures and identify areas for improvement.

Required Knowledge and Experience    

• 3 – 5 years Claims Handling experience
• Sound Understanding of commercial and industrial short term insurance with at least 4 years’ experience.
• Completed RE Exam

Educational Requirements    

• Matric
• NQF Level 5 /Insurance qualification

Closing Date    
2023/06/20