Marc Service Supervisor Global Grade 10 - Tweefontein at Barloworld Equipment

Key Output

• Supervision of team on site.
• Ensure the service work is carried out in compliance with the quality standards and original equipment manufacturer guidelines.
• Apply warranty policies and procedures including warranty decisions and service warranty investigations.
• Resolve internal customer queries.
• Manage and arrange on site repairs on the Equipment.
• Manage the component warranty claims.
• Ensure effective communication between team and management.
• Reporting of team KPI’s and prospects.
• Safety Oriented

Qualification, Experience and Competencies

• Matric and qualified artisan [ Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum five years post-apprentice / learnership experience]
• Sound MS Office knowledge (SAP; CRM; SIS & ET experience will be an advantage)
• Code 10 driver’s license
• Sound business communication and presentation skills
• Good working knowledge of the Minerals Act/Mine health and Safety Act (with sound knowledge of safety rules and regulations)