Manager: Residence Operations - Department of Residence Affairs and Accommodation at University of Pretoria/Universiteit van Pretoria

RESPONSIBILITIES:

The successful candidates’ responsibilities will include, but are not limited to:

Operational Management:

• Manage and monitor the Residence Operations Division within the department;
• Provide feedback at the in-house management meetings with the Facilities Department and other relevant stakeholders;
• Submit monthly reports to line management;
• Monitor Health and Safety compliance as per the regulations and framework, including reporting;  
• Conduct regular site visits and inspections within residences;
• Give input on planning and implementation of recess maintenance work;
• Manage the overall wellness of residence buildings and the immediate environment on behalf of Residence Affairs and Accommodation Department, identifying inefficiencies in operational processes and developing solutions for improved service delivery in the residences;

Management of Residence Facilities:

• Ensure that the Occupational Health and Safety Act is adhered to and arrange related training;
• Liaise with the Department of Facilities Management regarding the maintenance of residences;
• Ensure the proper planning of maintenance in residences which seeks to address identified gaps in minimum norms and standards set in the policy of Student Housing in Higher Education, international best practices, university standards, and Training Policy;
• Attend to queries relating to residence facilities from students, staff, and other stakeholders;

Management of Cleaning Services:

• Provide overall management regarding cleaning and related activities in residences;
• Compile annual cleaning plans and monitor implementation;
• Keep track of cleaning services contracts, and ensure delivery is as per contract specifications;
• Supervision of cleaning staff and cleaning schedules;
• Monitor service providers to ensure the standard of outsourced services, which include but are not limited to, gardening, sanitary, cleaning and pest control;
• Liaise with the Logistics Division on various cleaning supplies and assets requirements, etc.;

Human Resources and Financial Management:

• Strategic planning for staff;
• Manage staff, performance and discipline;
• Participate in recruitment and appointments;
• Oversee all human resources processes;
• Plan for units’ financial expenses;
• Adhere to university policies for finance and human recourse;
• Monitor and approve expenses; 

Divisional Strategic Management and Planning:

• Develop unit’s strategic plan to contribute to the departmental plans;
• Liaise with relevant stakeholders to implement plan;
• Implementation of plans for strategic goal outputs.

MINIMUM REQUIREMENTS:

• Relevant Bachelor’s or B-tech degree;
• A total of five years’ experience in/as:
• Management in building maintenance, repairs and cleaning services;
• Financial management;
• Human resources management, and knowledge of employee relations legislation;
• Occupational health and safety legislation and policies.

ADDED ADVANTAGES AND PREFERENCES:

• A relevant Honour’s degree;
• A valid driver’s licence;
• A minimum of five years’ experience in:
• The hospitality environment;
• An institution of higher education.