Manager - Program Management.Bayobab at MTN

Key Performance Areas

The Program Manager will be accountable to achieve the following objectives:

• Project Management
• Manage the onboarding of Bayobab Opcos and migration of 100% international SMS traffic on to Y’ello Connect SMS Hub.
• Manage the onboarding of new customers, and migration of existing, International SMS traffic onto Y’ello Connect SMS Hub from a project planning perspective.
• Manage distribution of price sheets, reach lists and other customer facing material for MTN Opcos, 3rd parties and associates of Y’ello Connect SMS Hub.
• Manage set-up of all peripheral upstream and downstream support systems like routing, billing and self-care, for Y’ello Connect SMS Hub, ensuring relevant resources, internal & external, are aware, trained and accountable of the process blocks.
• Integrate with the Interconnect and Roaming PMO, for onboarding and migrations joint customers, developing appropriate trackers and escalating when necessary.
• Manage upgrades of Y’ello Connect SMS Hub platform by coordinating efforts and implementation of required add-ons from Bayobab, Vendors, Group Technology and Opcos vendors to stay relevant on SMS strategy, including supporting and driving the required procurement processes.
• Coordinate Y’ello Connect SMS Hub platform activities between technology, commercial, legal, regulatory and Bayobab Opco contacts.
• Ensure technical and commercial working alignment between the international and domestic messaging environment.
• Develop and maintain strong working relationships across Bayobab ecosystem for stakeholder alignment.
• Manage and coordinate future VAS projects.
• Align stakeholders for an interlocked VAS delivery plan.

Role Deliverables

• Project manage International SMS strategic deliverables.
• Manage operating model, governance and communication between Bayobab, Opcos, 3rd parties and socialization of initiatives & achievements
• Support the VAS commercial activities.

Role Dependencies

• Bayobab VAS commercial, sales and technology leads.
• Bayobab Technology & Operations
• PMO.MTN Opco International SMS counterparts / teams.

Job Requirements:

Education:

• Minimum 3-year Academic Degree (BBA, Engineering /Computer Science)
• Project Management credentials, (PMP, Prince2 certification) mandatory
• English

Experience:

• 6+ years relevant experience in telecommunication industry, preferably in implementing & coordinating commercial & technology projects Solid project and programme management experience in large organisations

Competencies:

• Deep knowledge of project management principles and ways of working.
• Strong planning and time management.
• Able to work effectively with multiple stakeholders in a multi-cultural environment.
• A working knowledge of business practices.
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
• Strong computer literacy.
• Understanding the connectivity infrastructure wholesale landscape, with a focus on emerging markets.

Other:

• Ability to adapt to changing requirements of business and staff
• members. Excellent Interpersonal skills.

Collaboration:

• Responsibility towards Carrier services and VAS functions
• Sr. Manager Commercial VAS Interconnect and roaming PMO Opco International SMS representatives