Manager, Enhancements at Standard Bank Group

JOB DESCRIPTION

To ensure the effective implementation of all the Loyalty and Rewards enhancements across Consumer and High Net Worth (CHNW) Banking and Wealth and Investments in line with the Loyalty and Rewards strategy. To effectively prioritise enhancements considering several factors (e.g., risk, compliance, customer, complexity, stakeholders, etc.) in order to deliver appropriate change in line with team objectives. To ensure implementations are undertaken in the most effective and profitable manner and in line with SBSA architecture and technology standards. To oversee and manage the enhancement process by co-ordinating project planning from the initial proposal stage through resource planning, and project administration to project completion.

QUALIFICATIONS

Minimum qualification

• Degree in Business Commerce or Information Technology
• 5 - 7 years' Experience
• Understanding of business operations, business process management and business process design. 
• Proven track record of project delivery.  Experience in managing external vendors.  Understanding of risks and controls. 
• Experience in senior stakeholder management.  Understanding of the banks processes, procedures, and systems and NWOW. 
• Experience with management of operational risk requirements. Experience with interacting with compliance areas and implementing changes in-line with recommendations. 
• Understanding and experience working with Information Security and IT

ADDITIONAL INFORMATION

Behavioural Competencies

• Convincing People
• Challenging Ideas
• Providing Insights
• Adopting Practical Approaches

Technical Competencies

• Change Management
• Project Management
• Stakeholder Management
• Risk Awareness