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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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JOB DESCRIPTION
Accountable for the client experience strategy, planning, developing and managing the client experience portfolio, across our client journeys. Responsible for the overall client communication and engagement plans aimed at measurably increasing client satisfaction. Responsible to embed relevant client experience measurements and help in the definition of the correct engagement channels to improve client experience and satisfaction. Provide input into events and gifting strategy and experience.
QUALIFICATIONS
Experience
ADDITIONAL INFORMATION
Behavioural Competencies
Technical Competencies
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