Lead, Quality Assurance, Talent & Resourcing, AME at Standard Chartered Bank

About the job

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

The Talent and Resourcing (T&R) Quality Assurance Team provide expertise in the governance of all existing and new products, processes and services globally. Accountable for ensuring the function is equipped with fit for purpose controls on all key risks, acting as the conduit with HR Operational Risk for co-creating Control Design Assessment (CDA), validating Risk Control Sample Testing results on Resourcing produced by Operational Risk, determining newly emerging regulatory and operational risks, GDPR and Data Privacy in processes, managing the annual Risk and Control Self-Assessment (RCSA), developing and delivering effective policies and standards; overseeing quality assurance on Resourcing processes (POIs), process maps, End to End Resourcing Process operating instructions, Resourcing guides, acting as the go to for Audits and Reviews (internal and external).
 

Critical responsibilities of the role:

• Responsibility for quality assurance activities across Middle East, Africa and Pakistan, as well as also to contribute to global projects in quality assurance activities.

• Working closely with the Resourcing Relationship Managers, Resourcing Product Design and Development team and Resourcing teams on the impact of the changes to processes and quality assurance in the Resourcing processes, process maps, policies, standards, POIs, risk control framework, regulatory and compliance requirements, CDA, RCSA.

• Identifying and resolving quality assurance issues across the end to end resourcing processes.

• Assure Background Screening across Africa, Middle East and Pakistan is operating highly effectively and contribute to drive continuous improvement of performance by the screening vendor performance and internal screening team and design of process.

Business

• Collaborate, work closely and seamlessly with the Resourcing Product Design and Development Manager AME, the Resourcing Relationship Manager West, the Resourcing Leads for Middle East, West, Southern and East Africa Clusters and Pakistan, GBS Resourcing Operations and Screening Teams to surface and address quality assurance issues in the end-to-end resourcing process, and escalating them to the Head QA for resolution as needed.

• Operate highly collaboratively with HR Governance and Control, Regional and Group HR Operational Risk, Regional SCM, to collegiately address actions required.

• Continuously improve, learn from risk and operational failures to build robust solutions, and raise awareness to prevent reoccurrences for instances of human error to engage, educate/re-educate and successfully embed the revised framework with the stakeholders and users.

• Build and maintain credible relationships with internal and external stakeholders to achieve:

  • high levels of sponsorship, engagement and collective understanding

  • stakeholder awareness and buy-in

  • facilitating readiness for implementation of quality assurance changes

  • early response to issues and resolving them

Processes

• Monitor Resourcing AME adherence to Taleo workflow assurance standards, adherence to Resourcing policies and POIs and all the controls.

• Collaborate and work closely with the Resourcing Product Design and Development AME, and the Resourcing Relationship Manager West, the Resourcing Leads for Middle East Cluster, West, Southern and East Africa Clusters and Pakistan to surface and address control issues in the end-to-end resourcing process.

• Raise for discussion and solution any process issues impacting the controls environment which are impediments to a high-quality resourcing process and consult how to adapt and improve the control to make it fit for purpose as required.

• Continuously review the adherence of the Resourcing AME teams to all applicable controls including Regional regulatory requirements and internal policies, standards, process operating instructions, procedures, and guidelines.

Risk Management

• Monitor adherence of the Resourcing AME teams to all applicable Resourcing regulatory requirements, internal policies, procedures, guidelines, Risk KRIs, CDA and CSTs and other control requirements.

• Contribute to define monitors (Key Control Indicators (KCIs) and Control Sample Tests (CSTs)) and set benchmark thresholds for Key Controls, to provide early warning of potential problems and indicate where risk exposure may be elevated due to ineffective controls.

• Proactively seek input from Resourcing teams to identify risks and ensure completeness.

• Anticipate and identify emerging risk in the Region / globally and mitigate to support the successful implementation of the required changes.

• Review, assess and validate the completeness and accuracy of CSTs performed.

• Operate the annual RCSA (country risk review) for AME countries to ensure the Regulatory and Employment Laws pertaining to Resourcing are aligned to the process being operated in entirety.

• Continuously assess existing risks, implement robust mitigation strategies, monitor delivery of improved assurance from reports.

• Proactively represent and support Resourcing AME countries in country risk activities, risk and governance forums.

• Support the response to AME Regulators on Resourcing activities in the region.

• Perform ongoing country risk reviews that the Regulatory and Employment Laws pertaining to Resourcing in AME are entirely aligned to the end to end process requirements.

• Act as the AME Focal Point for Internal Audits, External Audits and Reviews for Resourcing and Talent to provide/co-ordinate expert inputs and responses to deliver positive outcomes and grading.

• Support Head Quality Assurance to drive appropriate level of controls into vendor compliance to ensure the process is aligned to the standards required in the end-to end-resourcing process.

• Leverage the regional data and factual evidence to drive and underpin day-to-day management actions and decision-making (including driving compliance, identifying opportunities for improvements and driving resolutions to close gaps.

• Raise any Change Requests from country / region that are required to ensure processes are compliant with country regulations.

• Ensure ongoing maintenance of local changes to global employment contract template / FWN employment contract template (depending upon which version is operating).

• Work with all stakeholders to ensure there is a comprehensive structure in place to monitor, report, verify and track all areas of Resourcing compliance.

• Work closely with the Resourcing Product Design and Development Manager AME to minimise operational losses associated with Resourcing processes arising in the countries.

• Support the Regional HR Operational Risk Manager on Resourcing requests for all reviews and/or audits.

Vendor Management

• Ensure country Resourcing vendor contracts are compliant and up to date.

• Support the Relationship Manager to validate search vendors and maintain up to date PSL entries.

• Support global Resourcing RFP activities and impact to countries such as screening; attraction; search; sourcing.

• Work with GSSP manager to ensure country screening packages under global vendor contracts are set up correctly and communication within country to stakeholders of changes.
  Act as the Resourcing focal point facing off to the country outsourcing for outsourcing approval.

Regulatory & Business conduct
Display exemplary conduct and living by the Group's Valued Behaviours and Code of Conduct.
 

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the region. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Work with the QA global team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

People and Talent

• Set appropriate tone and expectations with team and work in collaboration with partners.

• Create and maintain a culture of open communication at all levels which subsequently filters through to excellent customer engagement.

• Support the provision of ongoing training and development for Resourcing teams, ensuring that they are suitable skilled and qualified from a governance perspective.

• Role model valued behaviours, leading by example.

Other Responsibilities

• Embed Here for good and Group's valued behaviours

• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Key Stakeholders

• Resourcing Relationship Manager, West Region

• AME Resourcing Cluster Leads

• Regional and Country Heads of HR

• Geographical / Functional HR BPs and other HR teams

• Country / Regional Operational Risk teams

• Country / Regional Audit teams

• Country / Regional Legal / Compliance teams

• Resourcing Products Design and Development Team

• Resourcing Specialist Managers / Resourcing Support Managers

• Talent; Early Careers; Senior and Specialist Hiring

Qualifications and Attributes

• The individual is likely to have first degree level education.

• Deep Resourcing experience, gained across a complex, multinational environment (Ideally Banking/Financial Services).

• Understanding of Resourcing-related risks, governance and compliance issues, including the implementation of controls to combat them.

• Personal authority & ability to establish relationships and influence at all levels within an organisation.

• Commercial awareness & sharp business acumen.

• Excellent interpersonal & communication skills; multi-cultural awareness & sensitivity.

• Proven experience in resolving service issues to mutual satisfaction.

• As with all post-holders at this level, exemplary integrity, independence and resilience

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.