IT Support Technician at DigiOutsource

The Department

• Making use of front-line hardware and software, we push the boundaries of what is available in the market.
• The infrastructure department, consisting of 60+ staff, supports a 24/7 organisation, managing in excess of 1850 users and 1400 endpoints. We maintain 7 globally dispersed data centres, have implemented a multi-layered support structure and pride ourselves in offering excellent customer service.
• Our department is split into 8 focused teams, each one running independently with their own unique challenges and opportunities.

Purpose Of The Role
We are looking for a focused, self-motivated and dynamic individual to join our IT Team. You will be required to provide professional technical support to meet the needs of the organization. This position entails rotational shift work based on the 24/7 operational requirements of the organization and its Clients. The IT Support Technician will report to the IT Support Manager.

Duties Include, But Not Limited To

• Installing, Configuring, Maintaining and Troubleshooting of user workstations on company LAN
• Format and Reload of user machines, ensuring all user data is backed up and secured before format Ensuring correct software is loaded onto the user’s machine before delivery
• Front Line Desktop Support via Telephone or Servicedesk initiated requests
• Troubleshoot problems over phone or via remote desktop technologies
• Company Server Infrastructure monitoring and proper escalation of alerts
• Exchange and Active Directory administration, including new user creation, password and lockout resets
• User Rights Management via group membership changes in Active Directory
• Telephony Support – including, Asterisk configuration changes and troubleshooting
• Corporate and Call Centre applications support, troubleshooting and issue escalation
• Follow-up on all unresolved calls, with feedback being provided back to client
• Knowledge and experience on Windows 10, Server 2012, Office 2016 and Office 365
• Ability to diagnose and fix Hardware / Software problems
• Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives, VGA cards, Network cards , Sound cards
• Ability to install, configure and replace computer components
• Keen learner, able to apply new technologies /methods as they become available

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria

• IT Qualification (A+ or MCSEA)
• Minimum of 2 years’ experience in Information Technology, preferably in desktop support environment
• Valid drivers license and own vehicle
• Able to work rotational shifts

Desirable Criteria

• Further qualifications in N+

Person Specifications

• Accountability And Execution
• Adaptability / Flexibility
• Commitment and Effort
• Control And Efficiency
• Customer Focus
• Initiating Action
• Resilience
• Stress Tolerance
• Technical Knowledge
• Planning & Organising

Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment proces