IT Support Engineer (JB3142) at Kontak Recruitment

• Our client is seeking an IT Support Engineer with experience providing end-user support, configuration, and deployment and who is skilled in sales to join an established IT services provider.
• This role does require one weekend per month on standby and offers a structured CTC that includes a fuel card, company cell phone, data package, contribution to medical aid and performance support bonus.

Minimum Requirements:

• End-user support
• VoIP
• Office and print applications
• Switches & Routers
• Wi-Fi access points
• Firewall and internet policies, security updates and accessibility
• Server Physical & Cloud on DHCP; DNS, AD, GP, VM
• Office Tenant 365 Profile and Access
• Device Performance & Remediation
• Network and Firewall configuration and deployment

Duties and Responsibilities: 

• Provide telephonic, remote & onsite support
• Accept, respond & resolve support requests
• Assist junior technical staff as a point of escalation
• Proactive monitor device performance, statuses
• Document client password & changes, site remediation
• Assessment of portfolio perspective IT requirements
• Design and present IT maintenance and repairs proposal
• Design, demo, and quote core competency products & services
• Collaborate efforts between clients, installers, account & line managers
• Research & development on new products and services.
• Achieve key performance indicators
• Achieve revenue budget and targets
• Attend training sessions as required to align and adopt technical skill requirements