IT Project Manager at BETSoftware

Job Description

We Want You:

• Are you ready to drive the future of IT support projects? BET Software is on the hunt for passionate and experienced professional to join our vibrant team as an IT Project Manager. In this key role, oversee, plan, implement and coordinate medium and large-scale IT projects across the organization. You'll be at the forefront of utilizing resources effectively, ensuring projects meet their targets while staying within budget. Additionally, you'll define and uphold service level agreements (SLAs) and operational level agreements (OLAs) across all business functions related to IT. If you're eager to make a meaningful impact in an innovative and dynamic environment, apply now to become part of our success story.

You Bring:

• Relevant Diploma/Degree in Project Management or studying towards.
• CAPM/Scrum/Agile Certification.
• Microsoft IT Certifications in MS Projects and Excel (advantageous).
• PMP or Project Management Certifications (advantageous).
• Minimum of 3 years of IT project management experience.
• 2-3 years of experience in an infrastructure environment or 24/7 high-availability multi-site environment.
• Advanced level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint with experience presenting to stakeholders and/senior leadership.
• Strong leadership, diplomatic and motivational skills.
• High proficiency and experience across multiple PMO frameworks.
• Strong multi-tasking ability and be able to work across multiple projects, simultaneously.
• Tools: MS Project, Jira, Confluence, PowerPoint, Word and Excel, CA Clarity PPM.

What You’ll Do:

Managed Projects:

• Implementing IT strategies that deliver projects on schedule and within budget.
• Provide project leadership and support as agreed or when necessary for all IT shared service projects.
• Coordinate and support the implementation of Patch/Version upgrades to Support infrastructure.
• Plan and support proposed infrastructure/application changes/upgrades through relevant change control.
• Define the Statement of Work and Specifications for the requested project work.
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to completion for one large and complex project or several minor initiatives simultaneously.
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
• Participate in establishing practices, templates, tools and partnerships to expand and mature these capabilities for the organization.
• Prepare estimates and detailed project plans for all phases of the project.
• Work in collaboration with business Leads to procure adequate resources to achieve project objectives in planned timeframes.
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
• Understand interdependencies between technology, operations and business needs.
• Manage project scope and changes with all stakeholders and teams on the ground effectively.
• Act as an internal quality control check for the project.
• Manage a portfolio of complex initiatives that span one or multiple lines of business.

Reporting:

• Report on project success criteria results and metrics.
• Responsible for the distribution of status reports from the project team, analysing results and troubleshooting problem areas.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership.
• Define success criteria and disseminate them to involved parties throughout the project and program life cycle.
• Contribute by adding valuable insight into PMO frameworks and report structures, to improve the effectiveness of reports.
• Assist in report automation and improvements wherever possible, to ensure reporting is relevant.
• Internally audit dashboards and reports to ensure information is always updated.

Service Management:

• Manage IT operational support for all infrastructure issues, incidents and requests.
• Provide timely and accurate communications on ITO outages and maintenance.
• Perform comprehensive asset and spares management across all sites.
• Manage procurement, deployment and return/scrapping of owned/leased infrastructure.
• Maintain governance and controls on shared infrastructure.
• Conduct shared services supplier SLA performance reviews while managing vendor relationships. Ensure services are relevant and compliant.
• Ensure appropriate use of IT processes, tools and methodologies.

Stakeholder Management:

• Effectively liaise and communicate with both internal and external key stakeholders at an executive level to manage day-to-day issues, escalations and expectations.
• Engage with executive members or equivalent at customers/partners to ensure collaboration at all levels.
• Engage with the wider business and if needed hold strategic knowledge-sharing sessions.
• Maintain and facilitate strategic stakeholder and communication analysis.