Internal Account Manager (Cape Town) at Datacentrix

• Managed Talent Solutions's client is looking for an Internal Account Manager to be based in Western Cape, the candidate will be required to promote the sale of all products and services portfolio, effectively and efficiently to reseller channel.

Qualifications and Experience Required:

• Matric certificate/Grade 12 with exemption (preferred)
• Minimum 2 years sales experience (essential)
• Sales and/or Marketing Qualification (optional)

Role Description:

• Professionally and efficiently, manage customer telephonic and email engagement with a view to maximizing sales and increasing partner delight.
• Drive sales to meet individual and team targets monthly, quarterly and annual gross profit target.
• Quote and provide accurate pricing and product information to customers within SLA timeframes.
• Support customers and team members as and when required, with their associated database of clients (telephonic, order placing, quoting, delivery, POD’s, queries, payments, information etc.).
• Work closely with product managers, BDMs, debtors (resolve queries, encourage early payments) and logistics (ensure fastest possible order processing) to resolve matters and communicate on
• prospective deals.
• Maintain excellent customer relationships.
• Adhere to professional Telephone and Email etiquette guidelines.
• Attend training weekly to continuously improve product knowledge, as well as attend vendor and customer events on an ongoing basis.
• Backorder follow-up and executing of queries including offering alternative in-stock items (cross and upselling).
• Understand, engage and develop skills in company procedures, processes and back-office management.
• Update CRM / Tools to ensure customer detail accuracy and allow for proactive marketing.
• Manage the sourcing and delivery of products to the customer, and generate interest in all brands, keeping customers informed of new products and IT innovation opportunities.
• Drive outbound marketing campaigns, ensuring customer awareness of incentives / promotions, and provide
• feedback to Campaign Manager.
• Work in a team environment, dealing with and efficiently direct all customer related enquiries.

Closing Date 30 June 2023