Jobs at Datacentrix

Duties will include:

• Monthly financial and management reporting
• Capture financial entries, review financial performance and distribute financial reports
• Prepare balance sheet reconciliations
• Fixed Asset Capex maintenance including applications, additions, disposal, depreciation and related accounting entries
• Prepare Exco packs
• Maintain internal control and compliance with company policies

Requirements:

• BCom Degree with completed articles (SAIPA Specifically)
• Preference will be given to candidates with post article experience
• Advanced knowledge of Excel
• Proficiency in Outlook and knowledge of MS Office
• Ability to work under pressure in order to manage and meet strict deadlines
• Must be able to deliver results in a team environment
• Must be able to communicate effectively (verbally and written)

Closing Date 31 July 2023

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• The purpose of the role is to assists in quoting tenders, both hardware and software; effectively and efficiently service customers belonging to a specific account manager(s) or in the general sales team.

Education and Requirements:

• Matric/ Grade 12 (essential)
• Minimum 2 years’ experience in a bid coordination or tenders’ environment (essential)
• MS Office Suite (Intermediate – essential, especially Excel)
• Knowledge of CRM and ERP system (preferred)
• Project management
• Business Acumen & Process Management
• Willing to work after hours
• Applicants must have no criminal record

Key Responsibilities:

• Understanding the rules and requirements of tendering
• Proof reading of the Tender document to understand the request
• Manage SLAs with product teams and vendors on tender pricing
• Professionally and efficiently manage customer telephonic/email engagement with a view to maximizing the client experience. This should be achieved through:
• Adhering to Telephone Etiquette guidelines
• Continuous Product knowledge improvement (ongoing training)
• Cross and up sell of unavailable and or alternative product
• Skilful price negotiation using system tools available (ERP)
• Manage the sourcing and delivery of products to the customer
• Work in a team environment and be able to use own initiative
• Deal with all customers related queries
• Display accuracy regarding messages, quotes, and information given
• Answer customer queries, offer product information, do quotes
• Support to colleagues to ensure everyday matters are handled without any issues
• Ensure customer expectations are met (order taking and delivery)
• Provide after sales support
• Be able to multitask
• Be able to organize time effectively, with the purpose of completing today’s work

Closing Date 15 July 2023

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Responsibilities

• Build sound professional relationships and confidence amongst clients, credibility with development teams and other internal stakeholders.
• Gather and interpret requirements from key enterprise customers within business analysis frameworks
• Participate in the solution design process by working with the broader project team within assigned solution projects
• Create business requirements specifications and functional specifications
• Perform quality assurance such as Test Pack creation, conduct demonstrations
• Define the success criteria, using scenario testing and test cases, to ensure that testing covers all aspects of the business specification, while administering user acceptance testing
• Define reporting requirements and integration points on affected components using diagrammatic representations
• Investigate and keep abreast of products within scope, as well as underlying technology infrastructure and operational procedures where applicable

Requirements

Qualification and Certification

• Matric or Grade 12 Essential
• IT Qualification (certification, diploma, degree)
• BA certification, preferably FTI Diploma

Experience

• Minimum 3-5 years experience in projects as a Business Analyst
• Microsoft Office 365 (Sharepoint, PowerApps, PowerAutomate) product experience

Competencies

• Experience in communicating with clients and eliciting and facilitating requirement workshops
• Experience in performing Business Process Modelling
• Exposure to Case Modelling using Case Management Modelling Notation (CMMN) preferable
• Experience in Data Modelling based on Entity Diagram Mapping
• Proficient in using Microsoft Visio diagramming tool
• Appropriate Sharepoint Skills

Abilities

• Problem Solving and critical thinking skills
• Previous experience as a BA or demonstrable experience in eliciting business requirements and process modelling
• Implement practices for gathering, reviewing and analyzing data requirements
• Prioritize requirements and create conceptual prototypes and mock-ups
• Business process modelling, traceability and quality management techniques
• Apply best practices for effective communication and problem-solving
• Excellent written and verbal communication skills
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
• Able to manage and prioritise tasks and time efficiently
• Able to demonstrate initiative and a proactive approach to daily tasks

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Purpose:

• The Business Unit Manager is a key function within the business, and this role is a link to the senior leadership team.  The person will be required to formulate a subjectively assessed plan that demonstrates cross company or silo-based adoption of Digital/Marketplace/Cloud and Services implementation transformation (in line with company strategy).  In addition, the business unit manager is to ensure that all our contractual obligations to the vendor are upheld and enforced across the business.  This role will include the success of the business unit measured by financial performance data and will include the management and motivation of team members to achieve the company’s financial budget and market share objectives.

Qualifications and Experience Required:

• Minimum 4 years product / sales experience in the IT industry
• Diploma or bachelor’s degree in Business Management or similar tertiary qualification
• Product marketing and product management experience preferable
• An understanding of working with / through channel to drive revenue and targeted market growth.
• Good written and verbal communication skills.
• Comfortable presenting to and meeting with senior management
• A high level of perseverance

Key Responsibility Areas:
Business Development

• Gather market research and market intelligence from the sales force and other sources
• Develop solutions where required (product and technology combinations)
• Give input to the product division for new products and go to market strategies
• Specific to new products in their early phase of roll-out:
  • Support sales team and product managers with product info to sell and input to marketing materials for lead generation and sales demand
  • Give input into pricing and margins
  • Accountable for overall reporting to the vendors, including forecasting and sales out and inventory reports where applicable

Product Planning

• Market research and intelligence to determine viable go to market
• Idea screening, for activities, events and demand generation to support Product Marketing and vendor strategy
• Analysis of business and technology requirements and processes in order to drive optimal performance
• Provide input to product marketing with respect to press releases encouraging thought leadership to align to vendor strategy
• Maximize the vendor market development funding (MDF) in line with vendor guidelines including compliance and governance

Financial Acumen

• Assist in the framework of company annual budgets to align that to resources and action plans
• Business unit performance to budget mapped against sales performance to determine best course of action
• Cost per head evaluation of resources to determine most favorable business outcome
• Ability to align commissions to financial performance of the business unit and the company

Channel Development

• Identify suitable channel partners per product and service to drive partner engagement plan with BDMs to drive vendor and strategies
• Ongoing partner gap analysis by region by country by product set to drive the vendor strategy across the channel
• Ensure that the correct resources are available in the business unit to drive technical, sales and marketing services to the channel (enablement)
• Drive engagement of key partner accounts to key resources to ensure we have adequate coverage within the partner

Planning

• Produce coherent and integral plans including the drivers such as: budgets, resources, vendor strategies and marketing on an annual, half year and quarterly basis using systems, processes, templates, quality expectations, timelines and best practices of the organisation and our partners and vendors.
• The plans must clearly describe what is required to be done inside each business unit to ensure that budget and organisational targets are met as well as what success will look like. This will include all business unit staff key performance indicators (KPI) and related total salary packages becoming the map for the Business Unit to navigate, be guided and rewarded through the financial year

Management of Execution

• Translate their plans into a set of actions that has to be done such as targets and building a competent and motivated team to execute.
• The manager must ensure that all the business unit’s activities comply with all governance, and are ethical, in line with the organization’s code of conduct

Data Management and Reporting

• Constantly absorb, analyze and reflect the data that signals them to ascertain the health and alignment of the business unit.   The company produces reports which all managers must scrutinize daily and create a closed loop between the data, the plan and execution.
• Spot the anomalies and risk and when this deviation is evident, managers must assess them and make process improvements and changes.
• Must ensure that all valuable data in the business unit is recorded, analysed and timeously reported back to the organisation.
• The managers' responsibility spans outside of the business unit and interfaces with finance, logistics, human capital, marketing, operations, vendors, partners and customers

Closing Date 30 June 2023

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• We are looking for Call or Incident Coordinator who will responsible to manage and coordinate incidents and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful communication to various parties, driving results, verification and capturing of information into the Service Desk Application, and most importantly, displaying a customer focused approach. This Role requires a good understanding of hardware breakfix processes.   Service Level Agreements play an important part for this role as this creates strict timelines for a Service Desk Agent to work within.

Key Skills/Competencies:

• Matric & ITIL Foundation
• Qualifications pertaining to the customer service industry
• Must be able to use Microsoft Office
• Proficient data entry skills
• Proficient in English
• 2+ years’ experience in a service desk role
• Ability to effectively handle multiple tasks in a fast-paced environment
• Demonstrated verbal communication skills and ability to convey information clearly and effectively
• Must have the ability to drive results.
• Must be customer-centric

Responsibilities:

• Understand ordering and tracking of parts
• Understand Engineer scheduling processes
• Knowledge and/or undertraining of parts shipping procedures and systems
• A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved.
• A Service Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level Agreements.
• Effective verbal and written communication to the customer is a primary requirement for this role. This role must be available to the customer and must ensure that vital information is communicated to the customer.
• A Service Desk Agent is responsible to drive various resolver parties internally and externally toward achieving resolution within SLA. This extends to the management and coordination of a request until total closure.
• Adherence to call lifecycle processes and procedures.
• Ensure the phone is always answered timeously and in a professional manner
• Display professional, helpful, responsive behavior and willingness to assist the users at all times
• Ensure 98% of all calls are answered within 30 seconds.
• Update the call at least once a day with all correspondences and actions to ensure a complete audit trail for future reference
• Provide a professional and efficient communication between the business and the customer
• Ensure the call classification matches the call description
• Ensure detailed and accurate solution is captured into the call when resolving the call
• Responsible for taking ownership of all incidents that are specifically logged and therefore, are required to manage the incident during the incident lifecycle
• Act as the single point of contact (SPOC) for the user even if the incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc.
• Ensure that all IT incidents are logged, without exception
• Record details of all incidents, timeously and accurately paying particular attention what the actual issue
• Must assign the incident and ensure incident resolution process begins
• Track and update incidents via the activity history entries
• Responsible for escalation for P1 incidents via Voice communication, email, SMS etc.
• Take ownership if any incident that have been re-assigned to you
• Responsible for escalation of incidents to IT internal management or to external 3rd Party Management if required to resolve and restore the Service affected
• Responsible for providing the user with regular feedback on the progress of the incident
• Responsible for ensuring that activity history updates within Call management system records the activities taken during the incident life cycle to reach a resolution
• Responsible for ensuring that all details captured into call management system are accurate, error free and clearly highlights what the impact is / was to the user
• Responsible for following up of all reassignments to ensure that incidents do not breach
• Monitor the progress of all incidents assigned and ensure that all steps are taken by the right resource to resolve the incident before it breaches
• Must be able to communicate well with various groups of people

Closing Date 31 July 2023

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• Datacentrix is looking for a Channel Partner Manager to be responsible for developing and managing relationships with Security Channel Partners to drive sales and revenue. They identify and onboard new partners, provide support and training, and manage the performance of existing partners. The successful candidate will be a highly organized and motivated individual with the ability to effectively manage multiple relationships.

Requirements and Qualifications

• Matric
• 5+ years of experience in partnership management, business development, or related field
• Excellent communication, negotiation, and problem-solving skills
• Able to work independently and take initiative
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office Suite and CRM software

Duties and Responsibilities

• Identify and develop new business opportunities with potential partners
• Establish and maintain strong relationships with existing security partners
• Negotiate contracts and agreements with partners
• Manage and coordinate events with partners and clients
• Develop and execute marketing strategies to maximize partner and client engagement
• Monitor and analyze performance metrics of partnerships
• Provide regular reports on partnership performance
• Stay up to date with industry trends and developments
• Develop sales strategies, work closely with marketing to grow awareness & build a strong pipeline

Skills and Experience;

• Ideally 5+ years in similar roles with exceptional/leading security tech companies
• Excellent communication and people skills are required, with the ability to 'win trust', selling on the quality and credibility of our client
• Eager to learn and develop
• Excellent spoken and written English,
• Positive, creative, flexible, and driven

Closing Date 31 July 2023

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Duties

• Reconcile creditors/supplier accounts and prepare EFT payments
• Process invoices/expenses
• Reconcile supplier statements
• Process and apply payments and credit notes
• Resolving creditors queries
• Ensuring creditors/suppliers are paid on time

 Minimum requirements

• Grade 12
• A minimum of 5 years’ creditors experience
• Must have extensive Excel experience
• Great Plains knowledge/experience advantageous
• Ability to work in a pressurized environment and meet deadlines
• Accounting and accruals knowledge
• Hybrid working environment

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• We are looking for a Cyber Security Pre-Sales Engineer with a proven track record in security solutions development and system integration/implementation. The successful candidate must provide technical pre-sales support to various entities for the purpose of promoting and selling products/services for potential customers and existing customers.

Responsibilities:

Participate in pre-sales activities including, but not limited to,

• Conducting Proof of Concepts (PoC)
• Building BosQ’
• Developing commercial (pricing) models
• Security designs,
• Writing proposals,
• Delivering product and solution specific presentations
• Training...etc.

• Provide technical pre-sales support for the purpose of promoting and selling products/Solutions.
• Provides security engineering designs in all aspects of Security Solutions
• Respond to customer requests for proposals, develop designs and bills of materials for cost-effective solutions
• Engage with and maintain good relationships with relevant security vendors
• Engage with customers as a trusted advisor, listening and understanding their challenges and requirement - both technical and business, and clearly articulate and communicate to the sales team, and document them.

Qualifications:

• Good presentation and social skills.

Good knowledge of

• communication protocols,
• Microsoft OS
• Firewalls and SD-WAN
• EDR, IPS/IDS
• Should have technical (install and support) certifications in either CheckPoint and/or Fortinet security products

Closing Date 05 July 2023

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Managed Talent Solutions' external client in the Healthcare industry is looking for a Desktop Engineer with at least 5 years end user support experience. The Desktop Engineer will provide IT support to Level 1 support engineers and end-users on various components of the IT environment, including but not limited to: Hardware support, software support and network support.

Key Work Output and Accountabilities:

• Deployment of business applications
• Deployment of LAN Network Infrastructure
• Second line technical support
• Support of Active Directory
• Management of Backups and Endpoint Security
• Third party vendor call management
• Flexibility of working hours
• Ability to travel within and across regions to provide support

Requirements:

• Grade 12 or equivalent
• Microsoft Certification (O365, ITIL 4, A+ and N+)
• 5 years’ work experience working as a L2 support engineer
• Troubleshooting experience on Server/VM environments (in order to escalate to outsource provider)
• Must have own transportation and a valid driver’s license
• Experience/qualification in the following areas would be advantageous:
• COBIT 2019, CSCCM, CCNA, CCNP,ECMS1, ACSA, NSE4, Mimecast and SAP

Closing Date 19 July 2023

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• The successful candidate will be accountable for designing, implementing and running Lilium’s Office 365 platform, services and solutions.
• Our IT team enables our business with flexible, scalable, fit-for-purpose and secure IT solutions, covering all areas from Endpoint Management, Identity and Access Management, Connectivity, Cloud platform engineering as well as highly secure, high performance and reliable datacenter services.

Requirements: 

• Bachelor’s degree in technology or computer science, or similar working experience
• 3+ years experience in managing an M365 environment, as well as Microsoft Teams, SharePoint, OneDrive, PowerAutomate, Yammer/Viva
• Good knowledge of PowerShell and PowerShell modules, including REST and Graph API
• Experience or strong knowledge with ITIL framework
• Analytical and problem-solving skills
• Strong attention to detail and expert follow-up skills
• You are able to work in teams that consist of several nationalities and cultures
• Ability to work in a highly energetic, dynamic and fast-moving environment
• High level of self-reliance with the ability to work in a team, as well as autonomously
• Fluent in English, spoken and German is a big plus
• Teams Administrator Associate - advantageous
• Messaging Administrator Associate - advantageous
• ITIL 4 Foundation - advantageous

Responsibilities:

• Planning, provision, operation and further development of the Microsoft Office 365 Platform (Exchange Online, SharePoint Online, Microsoft Teams, )
• You take a leading role in all Office 365 projects
• Provide international 2nd, and 3rd Level Support, as well as documentation of the Digital Workplace Services
• Stay current with best practices for continuous integration and delivery
• Supporting Microsoft Office suite of productivity tools for Windows and Apple devices
• Collaborate with internal teams such as Cyber Security, Global IT and Business to assess requirements and propose robust and efficient solutions
• Responsible for developing, maintaining and operating procedures and user guides 

Closing Date 06 July 2023

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• Managed Talent Solutions' external client in the Audit and Insurance sector is looking for a CRM Developer with 3-5 years’ of experience in Microsoft Dynamics CRM and D365. 

Main Duties and Responsibilities:

• Collaborating with other members of the digital transformation team, business analysts, operations team, projects team and IT team to implement Microsoft Dynamics CRM Solutions.
• Developing and maintaining a platform roadmap.
• Designing solutions, including process maps and workflow diagrams in alignment with standard coding practices and technology requirements.
• Evaluating and testing vendor-supplied software packages determining compatibility with existing systems.
• Providing technical support and trouble-shooting for vendor-software.
• Customizing the System to meet the requirements of the business.
• Integrating current systems and services into the CRM Architecture.
• Assisting with deployment and provisioning activities.
• Implementing Business Workflows and processes.
• Responsibility for collaborating with and upskilling of first line support team with regards to Dynamics CRM administration.
• Oversee development of a system for the generation of reports and insights derived from the performance on the business.
• Coordinating the dissemination of information and reports related to application upgrades, fixes and new processes, including analysis of the change and the effects on the existing modules.

Qualifications and Experience:

• Grade 12
• Degree or Diploma in Computer Science or related discipline
• 3 – 5 Years’ experience with software development, specifically with Microsoft Dynamics CRM
• A full knowledge of the D365 system specifically development & implementation.
• A knowledge of JavaScript and HTML Design.
• Basic knowledge of model driven frameworks
• Understanding of SQL Server DB
• Familiar with AGILE software delivery methodologies.
• Exceptional code review and quality assurance skills.

Closing Date 30 June 2023

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• Managed Talent Solutions client is looking for an e-Learning Instructional Designer for one of their client based in Centurion. This is a contract role until March 2024. The candidate will be required to assist with the design and development of e-learning training materials. Must have an Instructional Design, Instructional Technology, UX, ETDP, Curriculum Development, Learning Design QA or a related field qualification.

Requirements and Skills:

• A qualification in Instructional Design, Instructional Technology, UX, ETDP, Curriculum Development, Learning Design QA or a related field.
• Relevant minimum 2 years’ experience as an instructional designer.
• Proven working experience in instructional design and with instructional technology.
• Excellent knowledge of learning theories and instructional design models.
• Lesson and curriculum planning skills.
• Solid knowledge of course development software and at Moodle Learning Management System [LMS].
• Ability to storyboard.
• Ability to write effective copy, instructional text, audio scripts/video scripts.
• Excellent time-management skills, and ability to work independently and collaboratively.

Role Summary:

• Create/revise/editing supporting material/media (audio, video, simulations, role plays, games etc.) using Adobe Captivate/ Articulate/ Moodle/ PowerPoint/ Adobe InDesign, as well as any other relevant software which is SCORM compliant.
• Create engaging learning activities and compelling course content that enhances retention and transfer.
• Work with subject matter experts and identify target audience’s training needs.
• State instructional end goals and create content that matches them.
• Visualise instructional graphics, the user interface and the finished product.
• Conduct instructional research and analysis on learners and contexts.
• Apply tested instructional design theories, practice and methods.
• Apply project management skills, business acumen, and relationship management skills.
• Decide on the criteria used to judge learner’s performance and develop assessment instruments.
• Utilise LMS reporting capabilities and developing custom reports to assist with planning and managing training and development initiatives.
• Share knowledge and build skills of team resources.
• Design and develop course storyboards, templates and scripts for e-learning and virtual live training.
• Upload and work with other team members to configure e-learning content into the learning management system.

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Purpose:

• This is an exciting opportunity for an experienced technical sales professional with strong core technical skills to join and add value to a dedicated and friendly team.  Responsible for actively driving and managing the pre- sales process with channel partners, the Technical Business Development Manager must be able to articulate the brand’s technology and product portfolio, positioning to both business and technical users.  Primarily engaged in a Pre-sale's technical consultancy role, the Technical Business Development Manager provides technical assistance and guidance during the sales process by identifying customers technical and business requirements, designing a best fit solution, consulting with Vendor technical teams about capabilities, and supporting business sales teams, account managers and partners from both a pre-sales and sales perspective. This involves determining reseller needs, recommending suitable solutions, demonstrating the product's details and features to existing and potential resellers and driving promotional/marketing campaigns to boost brand awareness, increase revenues and achieve profitability goals while ensuring the highest customer satisfaction is achieved.

Education and Experience:

• 5 Years plus experience within the IT Industry
• Matric/Grade 12
• Tertiary qualification preferential
• RHCSA and RHCE certification preferential
• Vendor-specific certifications and accreditations are a pre-requisite and must be current.
• Server, storage, networking, operating system and application experience is essential.
• Technical knowledge regarding vendor products and solutions is essential.
• Software or similar vendor application and/or hardware sales experience
• Experience in RedHat Sales/Architecture/Technical Sales
• Demonstrated strong written and presentation skills with the ability to discuss highly technical concepts to a variety of audiences, including executive-level technical decision-makers.
• Demonstrated ability to develop and execute strategic initiatives.
• A high level of business acumen and experience working, bringing technology solutions to solve business challenges.

Responsibilities:

• Working with product managers and business development managers in managing partner technical requirements.
• Provide channel enablement on required technical competencies for partners to reach their desired vendor status - Support, guide, manage and report on partner qualifications and certification in accordance with Vendor expectations.
• Works with Sales and BDM team to develop and implement specific account penetration strategies, produce account specific product, service and sales plans.
• Regular enablement and update sessions with your partners driving sales plays and technical enablement → webinars, workshops, content, technical training, sales training.
• Promote targeted product line and lifecycle campaigns with product managers and business development managers creating awareness and supporting marketing efforts.
• Assisting in the development of support material, build tender responses and proposals for partners as needed.
• Assist and execute BOF’s, quotes, configurations utilizing vendor knowledge bases/tools and following-up on all logged queries to the point of closure (assigned via Freshdesk)
• Assists in the analysis, design and development of fully integrated technology solutions with technical emphasis on hardware capabilities, software requirements and systems integration.
• Acts as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers while serving as a trusted technology advisor to customers and internal staff on technical issues or specific business applications within an assigned product portfolio.
• Build and maintain relationships with Reseller and Vendor technical contacts.
• Continuously upgrade skills to allow optimum support ability including required vendor certifications, ensuring your vendor certifications are completed/up to date, as per the vendors contractual requirements to the company, remaining current on industry technologies, trends and competitive landscapes.
• Conducts research, answer questions and removes objections that arise on deals throughout the sales process.
• Partner recruitment, onboarding, training and enablement
• Run product & solution demonstrations and POC’s to partners and customers as needed.
• Lead technical sales calls, make technical and sales presentations to technical staff and top management.
• Anticipates technology and/or market trends and provides guidance on their application to external customers and feedback of business requirements engineering and marketing organizations. Uses knowledge of technology, products, processes, and selling skills to assess and assist partners.
• Successfully builds relationships with the account team, partners and customers in support of sales team objectives.
• Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.
• Achieve team and individual targets as set by the business as well as assigned KPA’s

Competencies:

• MS Office (Advanced) essential
• Knowledge regarding accounting principles will be an advantage.
• Industry related technical certifications – that are current.
• Technically minded individual.
• Presentation skills

Closing Date 30 June 2023

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• Datacentrix is looking for an IT First Line Support Team Leader who has experience in managing a technical Service Desk team for atleast 5 years and providing exceptional customer service to multiple clients within a Managed Service Environment. You must have experience in managing multiple clients SLA's. The ideal candidate will be able to balance the needs of the customers with the resources and will have a strong understanding of IT Service Management best practices and have a strong technical background. 

Minimum Requirements:

• Matric and ITIL certification
• Ability to build relationships with client representatives, service providers and other areas within Service Management and manage multiple clients and their SLAs.
• 5 years related experience within an IT Service Desk environment
• Knowledge of helpdesk operation
• Proven experience in managing a high call volume Service Desk
• Demonstrable experience of working in an IT Service management capacity
• Proven people management skills
• Experience in managing and leading a diverse Service Desk team
• Proven ability to work independently and as a team member
• Proven track record in managing defined SLA’s and OLA’s

Responsibilities:

• Coaching of First Line staff
• Continuously analysing, evaluating, checking and measuring the performance of the 1st Level support staff.
• Responsible for all incidents being resolved within the defined time as per agreed business SLA
• Follow up with management both internally and externally with regards to service providers to ensure related queries / issues have been resolved timeously
• Ensure the Service Desk staff respond to customer queries and provide feedback timeously
• Actively find ways to improve customer service and encourage to act accordingly
• Provide reporting to the Service Desk Manager
• Conduct regular format quality checks to gauge quality of incident details and resolutions
• Understanding of service management disciplines and the required deliverables.
• Ensure quality and profitable services are provided by the Service Desk in accordance with the Service Catalogue and agreed SLA’s and OLA’s
• To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery
• To ensure that staff are managed effectively and comply to standing processes and procedures and based on these produce output in accordance to their defined KPI’s
• Provide an escalation point for critical support issues
• To ensure that regular pro-active measures are put into place daily/weekly/monthly to reduce potential user complaint areas
• Oversees day to day Service Delivery
• Management reports to be compiled on a daily/ weekly/ monthly basis
• Enforcing contractual obligations
• Manage incident life cycles from start to completion 
• Manage the data integrity of the call system
• Allocate work and staff to specific job roles and outcomes
• Appraise staff performance every 6 months
• Defining staff objectives against KPI’s
• Responsible for the provision of guidance to operational staff in the creation of work processes and procedure writing
• Maximising team productivity
• Ensuring service delivery to the business through monitoring of SLAs
• Managing and guiding staff to enable optimal service delivery
• Management of escalated incidents and communication with related teams, business and external vendors
• A strong commitment towards professional service delivery
• The ability to work in a high-pressure environment
• Excellent presentation skills and the ability to communicate effectively at all business levels
• Experience in mentoring and coaching individuals
• The ability to measure quality of calls logged (voice and incidents)
• Good planning and time management skills
• Good problem solving skills and strong attention to detail
• Creates awareness of the company's strategic objectives and their alignment to the department and objectives
• Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation
• Ensures appointments are in line with EE targets / strategy
• Develops and empowers people, recognizing and rewarding value-added performance
• Identify, manage and develop talent
• Report to customers and management on outputs and trend analysis

Closing Date 31 July 2023

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Main Purpose:

• To manage and monitor all installed ICT systems and infrastructure within Mediclinic. 

Minimum Requirements:

• At least 3 years’ experience in an IT operations environment
• A current Microsoft and/or Linux qualification
• Degree in Information Systems or equivalent
• Network infrastructure, Intel based servers and Microsoft Back-office applications
• Windows Server 2008 R2 – Windows server 2019
• Strong understanding of cloud-based services and infrastructure
• Strong understanding of high availability and load balancing across different technologies
• Disaster recovery methodologies
• Performance analysis on Microsoft and Linux based servers
• Storage area networks
• Experience in the deployment implementation, managing and monitoring of Linux environments (RHEL/CENTOS/Ubunthu etc)
• Experience in design, implementation, managing and monitoring of Microsoft Active Directory in an Enterprise environment
• Experience in management of Microsoft Office365 and associated services at an advanced level
• Experience in design, implementation, managing and monitoring of Azure systems
• Experience in Exchange 2016 in a Clustered Environment
• Experience in design, implementation, managing and monitoring of Microsoft Hyper-V and VMWare High Availability Clusters
• Experience in design, implementation, managing and monitoring of Microsoft Active Directory in an Enterprise environment
• Veeam Backup and Replication technologies
• Solarwinds monitoring for Networks, Servers and Applications
• Microsoft System Centre Configuration Manager
• Experience in Terminal Services / Remote Desktop Services

Responsibilities: 

• To build, resolve issues, manage and monitor Infrastructure and Operations services within the ICT engineering environment including cloud based services
• To manage and mitigate ICT risks within Mediclinic, including backup and recovery jobs and processes
• To ensure process and system improvement within ICT engineering environment
• To update and maintain Support Procedures within the ICT engineering environment
• To manage stakeholder relations and client service within ICT
• To manage incidents and request tickets acording to service level agreement.
• To collaborate with Mediclinic staff, Corporate Project Office, ICT Department and Operations, Suppliers and Third Parties

Closing Date 04 July 2023

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• Managed Talent Solutions external client in Rustenburg in the mining sector is looking for a System Administrator to supplement their team on a contract basis. The successful candidate will be based onsite at the mine and would preferably reside in the Rustenburg/Brits area

Experience:

• Microsoft; installing, configuring and troubleshooting
• Windows Server Operating Systems (all versions)
• Windows Server Infrastructure services
• DNS, DHCP, IIS
• Remote Desktop Services
• Exchange Server (All versions, Email)
• SharePoint fundamental
• System Centre Configuration Management
• VMware; installing, configuring and troubleshooting

Primary Area of Responsibility: Service Desk 
Responsibilities: 

• HSE – systems, compliance, environment
• Creating and maintaining technical documentations of systems and procedures
• Consistent reporting to line manager of tasks and workload

Helpdesk Management

• Update and Maintain chosen Service Desk System Software
• Maintain records for classifications for configuration items
• Effective management of all logged Request types: Service, Incident or yet to be defined
• Preparing and Escalation of Change Management.
• Project Preparation and Admin

Helpdesk Reporting

• Reporting on each team members helpdesk performance
• Trends on Requests and Changes based on users and configuration items
• Asset Reports

IT Physical Asset Management

• Continues auditing of assets
• Sign off on asset release to end-user
• Asset life cycle; requirements evaluation, warranties, and replacements.
• Supervision of Team members, Patterson Grade C4 and below as per business processes

Customer Experience

• Liaise with end-user on trouble requests items
• Manage trouble item investigations 
• Ensure delivery of SLA for Departments and Line of Business Applications

Secondary  Area of Responsibility:  Corporate 
Responsibilities: 

• Management and scheduling backup and restore of data and Systems 
• Implementation, Maintenance, and Administration of the following Systems: 
• Physical Server hardware for server, storage, and certain networking equipment. 
• All aspects of VMware vSphere; Nodes, Storage, Networking and Virtual Machines 
• Backup and DR: Install and maintain the Veeam software configurations 
• Cloud or On-Premises Windows Server Operating Systems. 
• Azure Resources Systems and Subscription. 
• Microsoft 365 Tenant Administration 
• Cloud and On-Premises Active Directory Databases, Systems and Tenants. 

Key Performance Indicators 

• Supervised Team’s Performance in request resolutions 
• Helpdesk Performance; Request Changes and Request SLA resolutions 
• Report frequency 
• Documentation 
• Asset Management 
• Project Management 

Technical work responsibilities:

• Support virtual and physical servers with Windows Server 2003 – 2012 R2;
• Support Active Directory, Microsoft Exchange, and server and work station patching with SCCM;
• Support the physical and virtual environment (VMware) of 83 plus servers
• Have familiarity with MS SQL server, windows clustering, domain controller setup, and group policy;
• Responsible for IT calls and queries from users (Desktop support);
• Daily backups and restores of data;

Core work outputs:

• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices;
• Ensure the security of the server infrastructure by implementing industry best practices regarding privacy, security, and regulatory compliance;
• Develop required reports in response to business user and management needs;

Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations;

• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary.

Closing Date 14 July 2023

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• Datacentrix is seeking a Support Engineer EUC to be based in Cape Town. The successful candidate will be responsible for providing high-quality technical onsite support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of EUC technologies. The Support Engineer needs to be mobile, proficient and quick to learn new technologies as they become available.

Critical Requirements - Skills, Experience & Qualifications:

• Matric or Grade Essential
• Valid Drivers Licence and Own reliable vehicle
• A+ and N+ / studying towards an IT qualification.
• ITIL proficiency an advantage.
• Proficient at PC builds and hardware break/fix part replacement.
• Excellent communication and interpersonal skills.
• At least 3+ years’ experience delivering EUC services in a customer environment.
• Proficient in Microsoft software products.
• Ability to recognize and prioritize critical customer requirements.
• Attention to detail with strong customer service skills.
• Must be able to work flexible hours as may be required.
• Must be able to work independently.
• Must be able to cope under pressure.
• Must have valid driver’s license and reliable transport as travelling is a requirement.
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind
• INTERNAL and EXTERNAL HR and IT policies in place.

Primary Role Accountabilities:

• Provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies.
• Able to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.
• Develops and maintains a professional working relationship with the clients and client end-users.
• Ability to communicate oral or written feedback and technical information to all levels of end-users.
• Maintains service and quality levels according to of the company’ business standards, processes and procedures.
• Creates and updates documentation related to all Standard Operating Procedures.
• Ability to analyze and solve common and complex EUC issues through reasoning, troubleshooting and innovative thinking.
• Liaises with 3rd party vendors to resolve escalated incidents, problems and queries.
• Provide vendor authorised break/fix services in the field.
• Strong knowledge and experience with PC/Print hardware installations, upgrades, and maintenance.
• Confirms Call Resolution with End User before resolving calls on Call System.

Closing Date 25 July 2023

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• The successful candidate will provide cloud infrastructure, data center software and end user computing support. Must have patch management experience as well as experience in Cloud Services: Azure, AWS, Google cloud, VMware vSphere, MS Hyper-V, Nutanix AHV, Citrix Virtualisation, Backups in Veeam, Backup Exec and Monitoring in N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest.

Requirements:

• Own vehicle and valid drivers licence
• Grade 12 and relevant IT Qualification
• CCA-V or similar
• At least 5 + years’ supporting Citrix
• Certification in MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
• Experience supporting either Hyper-V, VMware or Nutanix AHV
• Good understanding of Citrix and Microsoft server infrastructure
• Ability to identify and understand problems, and find suitable solutions
• Conscious of delivering solutions on time
• Ability to clearly articulate problems and solutions with the technical team
• Self-managed

Server Support experience in the following technologies:

• Cloud Services: Azure, AWS, Google cloud
• Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
• Citrix Virtualisation
• Application Delivery Controllers: F5, Citrix, FortiADC
• Operating Systems: All Microsoft & Linux
• MS infrastructure: Active Directory, Exchange, SQL, SCCM
• Backups: Veeam, Backup Exec
• Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
• Antivirus: McAfee, ESET, Symantec, Kaspersky

Overall Responsibilities:

Support Citrix Virtual Apps and Desktops

• Support Citrix Application Delivery Controllers
• Support Citrix DaaS
• Proactive Citrix support via Goliath monitoring
• Proactive analysis and reporting on Citrix system health
• Patch management of Citrix systems
• Assist with escalations from 1st and 2nd line support
• Provide 3rd line datacentre software support
• Preventative maintenance (Patch management)
• Remediate issues identified by audit and monthly reporting
• Technologies include (but not limited to)
• Cloud Services: Azure, AWS, Google cloud
• Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
• Citrix Virtualisation
• Application Delivery Controllers: F5, Citrix, FortiADC
• Operating Systems: All Microsoft & Linux
• MS infrastructure: Active Directory, Exchange, SQL, SCCM
• Backups: Veeam, Backup Exec
• Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
• Antivirus: McAfee, ESET, Symantec, Kaspersky
• End User computing
• Storage area network and Networking

Closing Date 05 July 2023

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• Datacentrix is looking for Server Engineer to provide 2nd-line support primarily within the server management and support layer but will also support complexities within the end user computing layer. The scope will extend to initial diagnosis in other components of infrastructure prior to reassignment to 3rd line support / other resolver groups.

Critical Requirements - Skills, Experience & Qualifications

• Must have Matric or Grade 12 / Required qualification MCSE or equivalent /Tertiary IT qualification
• 5 + years experience supporting datacentre environment

Primary Role Accountabilities

• Assist with escalations from 1st line support engineers
• Provide 2nd line datacentre support at the server infrastructure level, maintaining delivery within agreed service levels
• Where required, escalate to 3rd line timeously to maintain SLA commitments, ensuring to retain ownership of the ticket, sharing the detail of all actions taken to resolve, and working in collaboration with 3rd line to further remediate and resolve the incident.
• Preventative maintenance (Patch management)
• Remediate issues identified by audit and monthly reporting
• Ensure adherence to all customer and internal policies, procedures, and standards

Closing Date 31 July 2023

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• Our sister company is looking for a Senior Network Engineer who will perform day to day operational support for customer networks, assist in low level designs, operationally maintain Cisco SD WAN and MPLS networks.

Required Skills, Experience and Qualifications:

• Matric Qualification
• Thorough understanding of switching, routing and their related technologies. BGP, OSPF champion. TCP/IP, IP Addressing (v4 and v6), CIDR and DNS. Excellent understanding of Service Provider and Enterprise architecture. Experience implementing QoS, PBR, VPN, MPLS, SD-WAN
• Qualifications - Cisco CCNP essential. Cisco SD-WAN (VIPTella & Meraki) qualifications essential.
• Cisco MPLS and SD-WAN experience essential
• At least 5 years’ experience as an ISP network engineer or in network administration and maintenance.
• Must be well spoken, have a good command of the English language and must be able to deal with customers in a professional manner.

Role Accountabilities:

• Maintain customer MPLS and Cisco SDWAN networks.
• Find and present operational, technological and cost efficiencies on customer and internal networks.
• Undertake data network fault investigations and implement resolutions in local and wide area environments.
• Ensure proper configuration and deployment of ISP or customer networking equipment while adhering to eNetworks and customer standards and practices.
• Liaise with Project Management team, Network engineers and Service Desk Agents on a regular basis.
• Operationally handle escalated support requests.

Closing Date 30 June 2023

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Key Performance Areas:

• The ICT Operations Manager will drive our ICT strategy across the various ICT teams and will be accountable for the following competencies: End User Computing, Infrastructure (Networking, Server & SQL), Business Systems and ICT Security. The successful incumbent will ensure all ICT services are delivered across the Group and will report to the Group ICT Manager.

The following KPIs should be met:

• Service delivery management (SLA Based)
• Ensuring strategic technology alignment with various departments
• Performance management of staff in the teams mentioned above
• Reporting
• ICT order management
• Operational technology strategy
• Asset management
• Review and implementation of current and future processes
• Review and implementation of business solutions
• Perform root cause analysis to ensure the resolution of technical issues
• Ensuring the ICT Ops team adheres to the governed ICT framework
• Primary escalation point for all Operational support issues (including after-hours support)
• Continuous improvement across operational competencies
• Ensure the ICT customer satisfaction survey remains at the agreed threshold
• Budget management
• Documentation management

Knowledge and Skills:

• The successful candidate will hold a minimum of a national ICT diploma and must be ITIL certified. The successful candidate will possess analytical and conceptual thinking skills. The incumbent must at least 10 years relevant experience and have a proven track record of managing technology focused teams for more than 5 years. FMCG experience will be advantageous.

Closing Date 13 July 2023

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Role Summary:

• The role of an OT system analyst typically involves assessing the effectiveness and efficiency of existing systems, identifying areas for improvement, and recommending solutions to optimize performance and productivity. They may also be involved in designing and implementing new systems.
• Additionally, they may work closely with other departments, such as engineering and operations, to ensure that OT systems are integrated seamlessly with business processes and objectives.

Key work outputs:

• Perform highly specialized and technical tasks associated with the most current and cutting-edge technologies.
• Coordinate with contract management and relevant stakeholders’ personnel to ensure the problems have been properly defined and the solutions satisfy customer needs.
• Provides specifications and detailed schematics for OT / IT Infrastructure architecture.
• Provides specific, detailed information for hardware and software selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements.
• Research and evaluate new concepts and processes to improve performance.
• Develop, update, and maintain OT / IT design documentation.
• Can perform all tasks of lower-level technicians, specialists, and/or managers.
• Maintain professionalism, good attitude and appropriate behavior with OT personnel, clients, and vendors.
• Continuous improvement: Identifying areas for continuous improvement and implementing solutions to enhance the overall performance of operational systems.
• Documentation and reporting: Maintaining detailed documentation of systems, processes, and procedures and preparing reports as required.
• Developing and implementing solutions: Developing and implementing solutions to resolve identified issues or improve system efficiency.
• Analyzing operational systems: Conducting analysis on operational systems to identify issues and improve efficiency.
• Collaborate with cross-functional teams: The analyst works closely with IT, engineering, operations, and other teams to ensure that OT systems are integrated and optimized.
• Stay up to date with industry trends: The analyst keeps up-to-date with new technologies, trends, and industry standards to ensure that OT systems remain current and competitive
• Ensure compliance: The analyst ensures that OT systems comply with regulatory requirements and company policies.

Qualifications and skills:

• Completed Grade 12
• Relevant Information Technology Certifications/Qualifications:
• Bachelor’s degree or equivalent experience

Certified Systems Analyst Professional (CSAP) or the Certified Business Analysis Professional (CBAP) will be advantageous.

• Experience in working on OT networks, Wireless and IIoT Implementation and support in the Opencast and Underground mining environments.
• Extensive experience with network design and sustainment, to include routing, switching, data center and cloud technology will be advantageous.
• Experience with MS Visio and PowerPoint.
• Experience developing and interpreting detailed installation instructions and supporting documentation to effect network design deployments.
• Prior experience leading engineering teams on complex deployments
• Relevant work experience in the mining industry is preferred, along with specific technical skills such as knowledge of cybersecurity principles, and experience with specific software and hardware systems.
• Strong analytical, problem-solving, and communication skills are also essential for this role.

6-7 years relevant IT/OT technical experience

• Strong understanding of OT infrastructures especially Networking, Backoffice and application environment
• System analysis and integration.
• Orchestrate documentation of procedures, standards and activities.
• Information processing principles, methods and procedures
• Propose workable solutions and improvements.
• Create standard operating procedure.
• Operate a variety of related Server, Software, LAN and WAN equipment.
• Communicate effectively orally and in writing.
• Ability to effectively use judgement
• Ability to lead, develop and motivate other team players

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• Managed Talent Solutions's client is looking for an Internal Account Manager to be based in Western Cape, the candidate will be required to promote the sale of all products and services portfolio, effectively and efficiently to reseller channel.

Qualifications and Experience Required:

• Matric certificate/Grade 12 with exemption (preferred)
• Minimum 2 years sales experience (essential)
• Sales and/or Marketing Qualification (optional)

Role Description:

• Professionally and efficiently, manage customer telephonic and email engagement with a view to maximizing sales and increasing partner delight.
• Drive sales to meet individual and team targets monthly, quarterly and annual gross profit target.
• Quote and provide accurate pricing and product information to customers within SLA timeframes.
• Support customers and team members as and when required, with their associated database of clients (telephonic, order placing, quoting, delivery, POD’s, queries, payments, information etc.).
• Work closely with product managers, BDMs, debtors (resolve queries, encourage early payments) and logistics (ensure fastest possible order processing) to resolve matters and communicate on
• prospective deals.
• Maintain excellent customer relationships.
• Adhere to professional Telephone and Email etiquette guidelines.
• Attend training weekly to continuously improve product knowledge, as well as attend vendor and customer events on an ongoing basis.
• Backorder follow-up and executing of queries including offering alternative in-stock items (cross and upselling).
• Understand, engage and develop skills in company procedures, processes and back-office management.
• Update CRM / Tools to ensure customer detail accuracy and allow for proactive marketing.
• Manage the sourcing and delivery of products to the customer, and generate interest in all brands, keeping customers informed of new products and IT innovation opportunities.
• Drive outbound marketing campaigns, ensuring customer awareness of incentives / promotions, and provide
• feedback to Campaign Manager.
• Work in a team environment, dealing with and efficiently direct all customer related enquiries.

Closing Date 30 June 2023

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• Datacentrix is looking for a Technical Team Lead with ISP and WAN background experience. The Team Lead will be required to manage and coordinate the technical team, ensuring installations and support is done on time, on a “first-time right basis” and exceeding customer expectations. Developing and implementing IT policy and best practice guides for the organization. Track the performance of the teams and individuals within the Technical Department to ensure KPIs are met. Implement new technologies and products in a controlled manner ensuring handover to support staff ensuring an excellent support experience. Manage escalations, both customer and network issues. Report to management the status of the network and critical customer issues.

Qualifications:

• IT Diploma/Degree
• Incident Management and Change Management Experience (Required)
• CCNA or equivalent experience
• At least 5+ years of experience in an IT Team Management Role (Required)
• ITIL Certified (Beneficial)

Critical Requirements:

• Have a strong understanding of LAN, WAN and VoIP technologies and standards
• Be analytical, structured and precise in their work with emphasis on attention to detail
• Able to communicate at all levels: with IT Directors, IT staff and clients
• Positive, have a go-getter attitude and be prepared to work after hours
• Systems & Product Development – be able to present and implement system enhancements and new products that drive business growth
• Strong written and oral communication skills
• Excellent problem-solving and project management experience
• Strong planning skills and capabilities
• Experience in managing multiple teams

Role Accountabilities:

• Installations/work is done on time and first time correctly
• Identifying and act on opportunities to improve and update software and systems
• 99.99% network uptime
• Oversight of major IT projects including system updates, upgrades, migrations and outages
• Identifying opportunities for team training and skills advancement

Closing Date 30 June 2023

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RESPONSIBILITIES AND WORK OUTPUTS

• Deliver first and second line technical support on all workstations within area of service.
• Responsible for upgrading and maintaining end-user software versions and equipment.
• Preparation and installation of end user devices such as desktops, notebooks and headsets
• Onsite and remote end user support for all desktop devices for the staff
• Ability to be a primary resource for IT projects at the site
• First line support for telephony services and smartphones
• Co-ordinate, install, set up and complete departmental moves with regards to IT equipment.
• Effective and efficient handling of assigned incidents.
• Maintenance of all hardware on workstations.
• Logging of all incidents and requests on behalf of staff and management
• After hours support as per a roster determined by the team leader
• Identify financial and business risks to the company and escalate accordingly.
• Ensure end user satisfaction with excellent service with regards to assigned incidents.
• Professional and efficient communication to relevant stakeholders.
• A single point of contact for the staff for any IT related issues, escalations or IT related consulting
• Skilled in understanding applications within the environment
• Support effective teamwork

EXPERIENCE AND QUALIFICATIONS

• Matric
• 1 to 2 year diploma / ‘NQF' Level 4
• Relevant IT Certification (A+/MCSE AD, Windows 7)
• Up to 3 years' experience in a similar role
• Other IT related modules could include ITIL exposure

Closing Date 30 June 2023

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Role Description:

• The total management of the Logistics Admin department and all related functions. Staff Management of ±5, including goalsetting, KPI measurement, leave management and skills enhancement. Document Control and Item code administration Management in accordance to agreed Operational Level Agreements. Constantly measured output and risk reduction. Vendor/Supplier & contractor coordination via conformance and performance management. SHEQ compliance aligned to ISO9001:2015, ISO14001:2015 & 45001:2017 standards. Managing monthly courier billing recons. Performance management of department including coordination of self-assessments. Collation of high-level reporting including management, analytical and statistical input to output. Implementing, and maintaining policies and procedures, including all Quality documentation. Management of processes & exception transactions, including verification for correctness and approval on all exception transaction, along with analysis & resolving of queries. Implementation and maintenance of all management controls with focus on optimization of resources through system enhancement and process efficiency. Real-time OLA Management and workload distribution. Coordination of all Projects related to Logistics Admin. Strict enforcement of Company Policy. Engagement with Sales and Services Business Units on queries, reports, reconciliations and suggested corrective and preventative actions. Query resolutions and reconciliation to resolve.

Education and Experience:

• Matric \ Grade 12 (Compulsory)
• Certificate/Diploma in Logistics or Supply Chain Management
• MS Office

Key Performance Areas:

• Item Code Administration and Document Management
• OLA Management: Integrating all item code requests within OLA, managing probable exceptions to stay in OLA
• Staff Management: Goalsetting’s and KPI Management, Performance appraisals, employee engagement, collate & implement internal and external training.
• Performance Management: EXCO, Management, Operational, Statistical and Analytical reporting. Drafting, implementing, and maintaining relevant documents, vendor and Contractor Management, including KPI measurement and meetings
• Process Management: Document control and storage aligned to policy

SHEQ compliance:

• ISO9001:2015/ISO14001:2015/ISO45001:2018
• Completion of departmental objectives, actions and risk registers
• Root cause analysis, corrective and preventative action
• Participations in annual accreditation, surveillance and process audits

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• Datacentrix is looking for a certified MCSE First Line Support Engineers to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.

Key Skills / Competencies/Qualifications
Responsibilities:

• The latest Microsoft MCSE qualification is mandatory for this role.
• Vendor Accredited Platform certification is required, Microsoft and Citrix.
• Previous desktop support experience is an advantage.
• 2 year previous IT Service Desk experience
• Excellent data capture and typing skills
• Must be able to use all Microsoft Office applications.
• Must show excellent communication, analytical and troubleshooting skills
• Previous experience with a Service Desk Application
• Must show a good understanding between Software, Application and Infrastructure components in an IT environment
• Must understand the concept of an SLA and OLA
• The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the company’s Call Management System.
• Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customer
• The First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group.
• A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault.
• Attentiveness and excellent communication is required from an Engineer at all times.
• The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity.
• The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference.
• The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state.
• Ensure the user is issued with a reference number for every incident logged.
• Responsible for the Hand-over all incidents to the next shift for further resolution.
• Required to adhere to all Service Desk and Client specific processes
• Ensure that 98% of all calls are answered within 30seconds
• Accountable for effective, detailed and accurate request capturing
• Accountable to confirm customers’ information
• Update the call at least once a day with all correspondences and actions to ensure a complete audit trail for future reference
• Provide professional and efficient communication between the business and the customer
• Ensure that the call classification matches the call description
• Ensure that a detailed activity history is entered into each call
• When re-assigning priority 1 and priority 2 calls to other groups, it must be followed by email or telephone call
• Adherence to the Call Lifecycle Management Processes and Procedures
• Log all service requests and incidents received within 15 minutes
• Provide a professional and efficient communication between the business and the customer
• Ensure the call classification matches the call description

Closing Date 06 July 2023

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Purpose:

• Build and manage the end-to-end project plan, and monitor/report progress. Effectively manage scope and dependencies. Identify risks and issues and proactively resolve/mitigate them. Ensure that the project is delivered to time, cost and quality
• Ensure that business outcomes are defined, approved, and delivered. Be responsible for benefits realisation, and ensure that benefits are delivered in the best way possible
• Support strong governance, aligned with the overall governance, and ensure that timely decisions are taken.
• Communicate regularly and effectively with project stakeholders
• This role is focused on supporting the Programme team to successfully implement and embed an innovative new agile delivery methodology within Three's data and analytics function, in collaboration with the broader business
• Support the Programme manager in the overall successful delivery of the Programme

Experience and knowledge:

• Experience of management of data and analytics projects
• Experience of working on projects that have involved the introduction of new ways of working / processes / methodologies into a business
• Highly proficient in Project Management principles, methods, techniques and tools
• Highly numerate, with strong financial management
• Strong supplier & people management skills
• Agile/SCRUM (Certified SCRUM master preferred) 
• Experience of innovation initiatives

Qualifications:

• Bachelor’s degree, or equivalent work experience (Postgraduate Preferred)
• Five to six years of experience in Project Management activities
• Project Management Qualification (PMP preferred)

Preferred skills/ experience:

• Well-developed organizational/documentation skills
• Ability to identify and resolve exceptions and to review data
• Must have very good project planning and management skills and ability to develop and manage changes and implementations
• Must have strong client orientation and excellent relationship skills
• The candidate will need ability to prioritize and multitask
• Strong decision-making and problem-solving skills
• Excellent oral/written communication skills
• Need to Work remotely on site

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• Managed Talent Solutions is looking for an Outsystems Tech Lead for one of their client in the healthcare environment. The person must have an Associate certification in Outsystems Web, Reactive/Mobile Developer or Outsystems Tech Lead certification. The successful candidate will be responsible to manage and maintain the Outsystems cloud platform, and will own all matters relating to capacity, performance and security of the platform. Critical business applications run on the Outsystems platform and it is therefore essential that it always provides peak performance and availability for internal and external users.

Qualifications and Experience:

• Matric plus
• Bachelor’s degree/Diploma in IT or Computer Science.

4 -8 years experience in Outsystems projects occupying a mix of the following roles:

• developer,
• solution architect,
• tech lead.

Must have the following:

• At least an Associate certification in Outsystems Web, Reactive and/or Mobile Developer, as well as
• Outystems Tech Lead certification, as well as
• Outsystems Architecture Specialist certification.
• Strong leadership, diplomatic and motivational skills.
• Proven ability to work analytically and methodically in a problem-solving environment, demonstrating teamwork, innovation and excellence
• Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management.

Critical Output:

• Manage the platform using Outsystems LifeTime module and Architecture Dashboard.
• Ensure the availability of the Outsystems platform for internal and external users, through targeted interventions.
• Managing and maintaining the security profile of the platform including certificates, patches, and other critical interventions, as well as applying the company standard practices.
• Manage access to the platform, rights, privilieges for various vendors providing development services.
• Support and participate in various projects, providing Outsystems-specific solution architecture guidance.
• Is the final technical decision-maker regarding deployment plans for application, service and other updates between the Development, Quality Assurance, and Production environments.
• Report on platform metrics monthly
• Responisble for coordinating any and all security related interventions with the Outsystems Enterprise support.
• Advise on actions needed to ensure continued availability, security and accessibility e.g. capacity upgrades, etc.
• Prepare estimates and detailed project plan for all phases of any platform upgrade projects
• Understand interdependencies between technology, operations and business needs
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Identifying opportunities for continual improvement

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Purpose:

• The IM PMO supports our stakeholders with functional governance, risk management, transparent reporting and decision support information throughout the full project life cycle thereby ensuring maximum value delivery of the strategically aligned and balanced IM portfolio for all company BUs. We do this by using our collective experience, skills, and culture of continuous improvement, supported by proven best practice models, techniques and methods. The PMO Analyst is a critical player in the project management cycle, who works in a Project/Program Management Office (PMO) reporting to the PMO Specialist and portfolios to ensure compliance with the Global IM Project Delivery Policy.
• To support the efforts of the Global IM project management office by tracking project performance against timelines, cost and quality indicators while overseeing projects valued at less than R100k, in line with the Global IM Delivery Policy. Tracking the information that comes into this hub efficiently and effectively.

Key tasks:

• Monitor project in various portfolios.
• Monitor existing projects to ensure timely execution & completion. They closely follow project development and track that each stage is completed appropriately and within time and budget.
• Analyse data, portfolio and project information
• To identify better ways to do business as well as new business opportunities. This information is provided to senior management to guide their decision-making.
• Ensure the accuracy and data integrity of project related information.
• Maintain effective systems that capture and retain project related information and data.
• Prepare Portfolio Status Reports
• Knowledge of project management tools and techniques
• Consolidate project related data into a suite of reports for the purpose of project tracking and stakeholder engagement using relevant tools.
• Collaborate with stakeholders to complete monthly project status reports and highlight any significant project issues.
• Understand ERP systems and extract ERP reports on the project financial data and portfolio financial reporting.
• Assist with reviewing and compiling monthly Cashflow Forecasts as well as assistance to project teams.
• Manage support requests for PPM Tool
• Track the governance compliance of projects in line with the Global IM Project Delivery Policy

Capbility for role:

• PMO Analyst is a multitasker, with excellent computer skills. They are well organized and good at understanding the “big-picture,” while also having a keen eye for detail (prioritisation skills, balance key priorities). PMO Analysts need to be strong communicators, able to communicate with the workers they are managing and high-level leadership.

Mental Processing Ability

• Evidence of ability to complete work of 1 complexity.
• This work involves practical judgement based on knowledge and experience of learned routines. It involves real-time problem-solving, as a sequence of steps whereby an individual continues along a known pathway until an obstacle is perceived, then uses practical judgement to overcome it.

Application/Energy

• Consistently displays a positive and engaged manner.
• Motivated, consistently works to best of ability to meet performance criteria Strives to do things significantly better

Knowledge

Formal qualifications:

• An undergraduate qualification (Bachelors degree or equivalent) in the relevant IM Discipline.
• Desirable: It would be advantageous to have a postgraduate qualification in the relevant IM discipline OR a proven track record of extensive practical experience in a role and context of similar complexity
• Prince2 Foundation Certificate

Role-specific knowledge:

• PMO experience, controls and risk mitigation
• Proficiency in required languages.

Safety Knowledge:

• Provides a consistent outstanding role model in relation to safety practices with a deep understanding of the importance of safety.

Technical Skills

Ability to:

• Understand required portfolio outputs and how own work contributes.
• Make recommendations on how to improve required work outputs.
• Problem-solve as a sequence of task steps.
• Comply with policy and work frameworks.

Social Process Skills

Ability to:

• Manage self.
• Communicate with team members and stakeholders in an effective manner.
• Plan and organise own work and any impact on others

go to method of application »

• Managed Talent Solutions' external client in the Audit and Insurance sector is looking for a Project Manager with 4-6 years’ of experience. You would need to showcase expertise in managing IT and business transformation projects through all phases of a project life cycle.

Main duties and responsibilities include:

• Meet with service line heads and other business owners to clarify specific requirements of each project
• Lead project planning sessions to set project goals and objectives, determine timelines, define tasks, and outline resources necessary to successfully complete the project
• Monitor the progress of projects, including addressing issues that may arise and ensuring project deliverables are completed on time
• Use an appropriate tracking tool to coordinate different elements of the project
• Follow standard processes as defined by the Project Management Institute (PMI)
• Organise regular status and review meetings as necessary, including generating and distributing meeting minutes
• Synthesise and analyse data to prepare accurate financial forecasts and reports
• Gather resources, identify potential constraints based on activities and timeframes, and define solutions to manage any constraints
• Design a risk management plan to minimize foreseeable disruptions to the project
• Manage relevant budgets to ensure compliance with processes such as RFP generation and PO generation
• Oversee all incoming and outgoing project documentation, including managing contracts
• Manager a portfolio and resources to ensure stakeholder engagement through project plans, schedules, project tracking, budget and resource allocation, Gantt charts, and workload analysis
• Report regularly to management and relevant stakeholders on the progress of the project, challenges, resolutions, and alterations
• Conduct project reviews, including creating detailed reports for executive staff and identifying areas for future improvement
• Ensure all project deliverables, deadlines, and client expectations are met
• Optimise and improve processes, identify growth opportunities, and initiate new projects

Requirements

• Excellent written and verbal communication skills
• Demonstrated expertise in managing IT and business transformation projects through all phases of a project life cycle
• Working knowledge of Microsoft operating systems and programs including Excel, PowerPoint, Word, and Outlook
• Expertise with project management software (e.g., Microsoft Project)
• Advanced negotiation and conflict resolution skills
• Highly organized with excellent attention to detail
• Strong management, leadership, and interpersonal skills
• Ability to present technical information clearly and concisely at a level appropriate to the target audience
• Ability to solve problems by systematically analyzing issues, drawing logical conclusions, and recommending practical solutions
• Demonstrated ability to prioritize and manage the workload of multiple projects

Qualifications:

• Bachelor’s degree in project management, information systems, or a related technical field
• Minimum 5-6 years relevant work experience
• Project Management Professional (PMP) / PRINCE II certification is a plus

Closing Date 30 June 2023