Infrastructure Tech Support at Sabenza IT

Required Experience and Exposure:

• ITSM process experience
• System Health check (e.g. backups, server health, integration reporting)
• End user support triage and escalation to L2 users
• Simple user requests (e.g. over the shoulder support, FAQs)
• Service Request processing (e.g. User onboarding)
• System personlisation (e.g. search filters)
• Respond to end user queries (e.g. access level queries, reporting, user-level incidents)
• Respond system event alerts, log faults (e.g. System performance incidents)
• Usability checks (e.g. system responsiveness)
• Create problem records (e.g. for repeat incidents)
• Data Quality checks (e.g. foundation data validation)
• Integration reporting  (e.g. ticket status alignment)
• User attestation reports