Hyphen IT Business Support Specialist at FNB South Africa

purpose

• To provide, technical and operational business support to functional areas in order to enable the business to  deliver on its objectives and to proactively drive efficiencies.

Experience and qualifications

       Additional Requirements

•        Continuous training to the Support Team members
•        Initiate dialogue to build professional working relationships with all stakeholders, displaying excellent abilities to listen, advise, influence, negotiate and present at all levels
•        Lead and facilitate difficult conflict situations into consensual agreements
•        Liaise with key stakeholders to track progress on tasks, manage expectations and ensure clients’ needs are met
•        Proactively communicate, share information and facilitate discussion and debate (share successes, highlight challenges and identify and manage risks)
•        Read the cultural environment and adapt communication style to meet the needs of different audiences
•        Anticipate and manage conflict, demonstrating an ability to resolve differences, particularly where these may be stalling the implementation of agreed plans

       Qualification Requirements

•        Degree or Diploma in related discipline
•        Minimum 3-5 years’ experience in financial ERP systems, business support, analyses and product implementation.
•        Solid experience working in a multi-disciplinary team, fostering collaboration and teamwork
•        Experience in the banking industry an advantage
•        Experience in a PCI DSS certified environment

       Technical Pre-requisites:

•        Advanced proficiency in Microsoft Office Suite
•        Advanced proficiency in SQL

       Competencies & Personal Attributes

•        A professional, who is a team player and who is willing to embrace our values.
•        Self-starter who is organised, analytical and detail oriented.
•        Good communication and document writing skills are essential.
•        Must be able to cope well under pressure.
•        Must have a strong customer service orientation (internal & external).
•        Must be able to operate with minimum supervision