HRM Administrator - Durban, at Momentum Metropolitan Holdings Limited

Role Purpose    

• To provide an effective and efficient administrative and operational assistant function to support the division and manager.

Requirements    

• Matric is essential(With Biology is preferred)
• 1 -2 years Call Centre experience is essential
• Medical Claims Assessing Course Certification is an added advantage
• Experience in Chronic Disease Management and Oncology queries would be an advantage
• Relevant Managed Healthcare experience is essential
• Experience in Word, Excel, PowerPoint and Outlook

Duties & Responsibilities    
What you're going to do

• Pro-actively screen incoming calls, correspondence and respond independently where possible.
• Collaborate in supporting two-way communication between various internal and external stakeholder.
• Perform an efficient and accurate administrative function
• Deliver and/ or collect documentation or persons, according to instructions
• Set-up and provide refreshments for meetings and/or presentations
• Provide an efficient and accurate message taking function
• Identify and escalate priority issues
• Support with the managing of calendars and effectively schedule appointments
• Deal promptly with client requests in a competent, efficient and professional manner
• Drive and support effective teamwork within the department
• Engage in appropriate training interventions to promote own professional development
• Ensure to demonstrate the company's values on a daily basis
• Participation in the planning and logistics of events / project relating to the department
• Assist with general administration functions relation to the broader Operations department

Competencies    
What competencies you'll require

• Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group
• Anticipates, meets and exceeds client's needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.
• Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
• Actively leads change, does what is right for the business and drives continuous improvement through innovation.
• Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, empowerment in others and encouraging them to contribute to the best of their ability.
• Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.
• Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.
• Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.
• Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
• Takes responsibility for own development; and actively mentors, coaches and develops talent in others. Builds leadership bench strength for MMI by providing opportunities and experiences to develop skills, competencies and business knowledge.