Health Call Centre Agents - Midrand (Fixed Term Contract) at Dis-Chem Pharmacies

Dis-Chem Pharmacies in Midrand has exciting opportunities for Health Call Centre Agents . The candidates will be responsible for making calls to reach out to Prime Cure Network of Doctors, Dentists, Optometrists to educate them on the benefits of Dis-Chem Health and being part of the Prime Cure Network.

Minimum Requirements:

Essential:

• Grade 12 / Matric or Senior Certificate with English & Mathematics
• 1 Year relevant experience within a Call Centre environment

Job Specification:

• Use the Call Centre system correctly to ensure that calls are logged correctly.
• Make calls to Prime Cure Network Doctors, Dentists and Optometrists etc to educate them about Dis-Chem Health Benefits.
• Make calls to Prime Cure Network Doctors, Dentists and Optometrists etc to ensure awareness of Dis-Chem Health as part of the Prime Cure Network Group.
• Provide daily stats to line management on agreed measurables.
• Use the correct wrap-up code for each call taken.
• Upload new documents and customer contact details in Marconi as received from customers via email, fax or original documents postal services.
• Call Customers or doctor practices to process new customer enrolments.
• Provide daily stats to line management on the agreed measurable.

Competencies:

Essential:

• Good communication & interpersonal skills
• Basic understanding of Microsoft Office Packages – Word, Excel and PowerPoint.
• Quality orientation.
• Self-management skills

Special conditions of employment:

• South African or valid work permit
• MIE, clear criminal and credit record
• Valid Driver’s license and/or reliable transport