Head: Outbound Sales at MiWay Insurance Limited

What will you do?

The Head of Sales Outbound will be responsible for the design, implementation and management of the sales and the sales support call centre. The role reports to the Executive Head: Operations and serves as an integral member of the senior management team.

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Relevant qualification/certification
• Tertiary qualification advantageous
• RE05 (Representative)
• RE01 (Key Individual) will be beneficial

Minimum Experience Required

• Minimum 8 years’ management experience in a direct Sales environment
• Minimum 8 years’ insurance industry experience
• Must be able to formulate and implement strategic objectives
• Proven track record of success facilitating progressive organisational change and development within a growing organisation
• Proven track record of meeting and growing sales volumes.
• Proven track record of optimising direct sales cost structures. 

Essential Requirements

• Strong Leadership Skills
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills
• Strong mentoring, coaching experience to a team with diverse levels of expertise
• Entrepreneurial team player who can multitask
• Superior management skills: ability to influence and engage direct and indirect reports and peers
• Self-reliant, good problem solver, results oriented
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff
• Ability to operate as an effective tactical as well as strategic thinker 
• Must be able to create a LEAN operating environment by managing efficient cost structures. 
• Leadership
• Results Driven
• Business Acumen
• Decision Making
• Financial Management 

Responsibilities

• Responsibly for implementing growth strategies for the department
• Leading and directing the entire sales department
• Develop a comprehensive sales and distribution strategy to maximize sales opportunities.
• Investigate factors impacting sales performance.
• Leverage innovations to maximize revenue of traditional and digital assets and products.
• Direct the Sales team in generating proposals that define a clear path to client satisfaction and revenue growth
• Investigate factors impacting sales performance.
• Leverage innovations to maximize revenue of traditional and digital assets and products.
• Investigate factors impacting sales performance.
• Responsible for improving call centre sales efficiencies and increasing departmental profits.
• Drive sales while optimising the operation. 
• Drive staff engagement across the business. 
• Do through market analysis and research to spot new opportunities.
• Investigate factors impacting sales performance.
• Leverage innovations to maximize revenue of traditional and digital assets and products.

Knowledge and Skills

• Driving business unit efficiency and target achievement
• Manage partnerships and communication
• Strategic and Operational Call Centre control and reporting
• Budgeting, expense management and audits
• Management of employees

Personal Attributes

• Builds effective teams - Contributing strategically
• Decision quality - Contributing strategically
• Directs work - Contributing strategically
• Business insight - Contributing strategically

Core Competencies

• Cultivates innovation - Contributing strategically
• Customer focus - Contributing strategically
• Drives results - Contributing strategically
• Collaborates - Contributing strategically
• Being resilient - Contributing strategically

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

DEADLINE TO APPLY: 10 January 2023