Head: HR Operations - Johannesburg at Nedbank

Job Purpose

• Strategically partner with the CIB HR Executive Head and the CIB Heads of HR to lead the CIB HR operations team, manage key stakeholders and support the delivery of the CIB cluster strategic and operational agendas. Strategically and operationally connect dots, see around corners, enable prioritization and drive critical initiatives that emerge in the day-to-day operations of the business. Implement the functional HR strategy by aligning, developing, integrating solutions and initiatives for the CIB HR function to ensure growth (people, process, finances, systems and data).

Job Responsibilities

• Facilitate the CIB People strategic planning process, formulation of CIB HR budgets and monitor performance against budgets.
• Work collaboratively with the Finance team to coordinate all aspects of financial performance management reporting across the HR function and for CIB business from an HR perspective. 
• Work with the management team to deliver and produce an operational plan to deliver against the ’10 game changer’ initiatives.
• Together with CIB HR Heads formulate and implement a risk framework for CIB HR in consultation with CIB Operational Risk. 
• Embed, deliver, and leverage effective data, analytics and risk reporting to manage the people risk profile of the organization.
• Formulate annual CIB EE target setting and report progress against targets.
• Co-ordinate and deliver system and HR process training for broader CIB HR team.
• Coordinate and oversee the cluster’s participation in and contribution to the HR 2.0 programme.
• Together with CIB HR Heads understand key workforce challenges and lead operational process enhancement initiatives and identify opportunities to improve the effectiveness and efficiency of HR services in alignment with the operating model. 
• Partner with HR teams, Group Technology, Group HR, vendors and CIB digital office to enhance various enterprise (and other) applications and solutions, in alignment with standard methodologies, to improve processes, quality of  information and optimise employee experience.
• Manage day-to-day operations and ensure excellence in (internal) customer experience and quality information. 
• Monitor and provide centralised oversight and enforcement of all HR vendor contracts and proactively create appropriate interventions as needed.
• Execute CIB HR projects and programmes in collaboration with the HR OET team and Group HR.
• Manage the performance of direct reports and hold them accountable by taking corrective action as required, recognising and rewarding the team. 
• Act as a trusted advisor and counsel to the  Executive Head in the design of critical responses to complex problems that arise in the day-to-day course of business. 

People Leadership

• Set and cascade HR operations direction.
• Drive a culture of continuous improvement and change across the function.
• Actively build capability to continuously transition & reskill the team in preparation for broader transformational changes and practices.
• Build an engaged, high performance team environment through self-directed teams with effective people and performance enablement and measurement that is aligned to agile ways of working.
• Leverage partnering and coaching expertise in all activity to drive improved service delivery to the enterprise.

Essential Qualification

• Relevant degree in Business management and/or Human Resources

Minimum Experience Level

• Minimum 10 years’ experience in the design and delivery of HR transactional processes as well as leading the progression of the HR operations function and the broadening of the scope of services provided. 
• HR Generalist experience with a minimum of 3 years in the Financial/ Banking Sector.
• Sound knowledge of the HR value chain with a demonstrated track record in implementing and improving business and HR objectives within a complex environment. 
• Strong project management skills across several and diverse projects simultaneously.
• Exceptional leadership presence, credibility, and gravitas (enterprise-wide).
• Utility player with immense capacity and capability to take on a variety of complex strategic initiatives / complex problems (proficiency in multitasking).
• Self-starter, self-sufficient and resourceful (makes it happen and enables others to make things happen).
• Innately organized and reliable – has the finger on the pulse and doesn’t let things fall through the crack.
• Proven track record in financial and business performance management (at functional or business unit level).

Technical / Professional Knowledge

• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Business Acumen

Behavioural Competencies

• Customer Focus
• Inspiring Excellence
• Business Savvy
• Driving Execution
• Sharing Responsibility
• Strategic Influence