Head Cash Strategy at Nedbank

Job Purpose

• The Head: Cash Business Strategy will be responsible for managing the performance and evolution of the Nedbank RBB Cash Value Proposition for small, medium, and large business clients including mid-corporates including but not limited to cash handling, cash deposits, cash-in-transit, cash vaults and depositors, cash centres and cash settlement. This includes defining the value proposition vision and strategy, driving the refinement of target segments and target client journeys, the understanding of the coverage of client needs, the understanding and resolution of challenges in the value delivery systems.

Job Responsibilities

• Development and refinement of the end-to-end strategy for the Cash Value Propositions covering financial and non-financial (beyond banking) needs
• Analyse international and local market trends, changes in market / clients’ needs, competitors’ strategies as well as internal value delivery system to find unmet client needs, value opportunities and areas for improvement
• Develop and refine the Cash strategy taking external and internal factors into account, also in consultation with internal stakeholders across the value chain and in alignment to overall cluster and enterprise strategies, specifically the overall payments strategy
• Communicate vision and strategy effectively within and outside of the organisation to get buy-in and assure effective execution
• Advise and consult to clients by providing professional solutions that meet the requirements of the client’s business needs and solve for potential value gaps in the clients’ value chain
•  End-to-end management and accountability for the Cash Value Proposition
• Ensure required client value and client experience is delivered effectively and efficiently according to agreed Service Level Agreements, operational level agreements, contractual agreements and project scopes, schedules, and budgets

Job Responsibilities Continue

• Identify shortcomings in the value delivery system and drive their resolution through responsible areas
• Report on current and past performance in the delivery of the value proposition as well as progress of change initiatives at various forums and on an ad-hoc basis, pro-actively and reactively, including P&L and risk management
• Being the specialist for Cash within the organisation
• Drive the realisation of the Cash strategy
• Identify and size opportunities, conceptualise required change initiatives and draft business cases
• Ensure that change initiatives are realising the intended business value and that they are delivered with a short time-to-market and within budget
• Identify potential and required local and international partners for delivering the strategy and establish strong relationships and partnerships
• Pilot and test new solutions in the market together with other internal teams and external partners
• Drive commercialisation of new solutions into the market

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• MSc, MBA and Professional accounting qualification

Preferred Qualification

• MSc, MBA
• MMP / SMP / MM or equivalent
• Post graduate management qualification or qualification in business strategy or management consulting experience

Minimum Experience Level

• 15+ years of experience, including 6-8 years leadership roles
• Demonstrated experience in product development, product management or innovation consulting
• Exceptional understanding of cash, cash vaults, cash-in-transit, cash centres and cash settlement
• Strong experience in understanding and analysing market trends, competitors, opportunities, and technology developments related to Cash and the overall payments ecosystem
• Deep understanding of banking products and processes
• Experience with and confidence in delivering presentations to clients and senior executives up to board level
• Proven track record in identifying opportunities for partnerships and alliances to drive innovative business solutions
• Building relationships and influence in a cross-functional / matrix structure

Technical / Professional Knowledge

• Cash, cash value chain, payments
• Budgeting
• Business administration and management
• Change management
• Client service management
• Communication Strategies for frontline up to senior executive level
• Diversity management
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Business writing skills
• Management information and reporting principles, tools, and mechanisms
• Influencing
• Hyper collaboration

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Building partnerships
• Driving for Results