HC Senior Associate at PricewaterhouseCoopers (PwC)

Responsibilities:

Administration:

• Action requests sent to SNOW and liaise with stakeholders to resolve queries.
• Capture and submit accurate information on WD and other HC databases.
• Check that information interfaces to downstream systems on a daily basis.
• Extract various reports as and when requested.
• Regular data clean-ups.
• Telephonic confirmation of employment (external and internal).
• Draft and distribute quality letters of employment, statements of work, master agreements, and various other staff contracts and letters.
• Ensure compliance with the firm’s security policies and standard operating procedures.
• Assist with the firm onboarding process.
• Assist with bulk projects as and when required.
• Action requests sent to the HC Operations and liaise with stakeholders to resolve queries.
• Draft various contracts and letters (e.g. letters of employment, transfer contracts, bursary contracts, promotion letters, etc.).
• Extract various reports as and when required by HC Operations Leaders.
• Maintain HC Operations checklists for record and control purposes.
• Draw regular data clean-up reports to ensure data integrity.
• Ensure compliance with the firm’s security policies and standard operating procedures.

HR Operations Support:

• Provide comprehensive administrative support across various HR functions, including recruitment, employee onboarding, benefits administration, performance management, and offboarding.

Employee Records Management:

• Oversee the maintenance and accuracy of employee records in compliance with data protection regulations.

Onboarding and Offboarding:

• Coordinate the onboarding process for new hires, including preparing orientation materials and collecting required documentation.
• Ensure that staff members are offboarded and signed off timeously.

Data Reporting and Analysis:

• Compile and generate HR Operations-related reports, analyse trends, and provide insights to support decision-making.
• Utilise Workday and relevant tools effectively.

Compliance and Policies:

• Stay updated on HR-related laws and regulations related to employment contracts.
• Facilitate the administration of employment contracts, as well as the signing of said contracts and maintaining the records.

Process Improvement:

• Identify opportunities to enhance HR processes, streamline workflows, and optimize efficiency.

Key Competencies and Attributes:

• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Relationship management
• Proactive in looking for opportunities
• Project management skills
• Teamwork
• Resourceful
• Good turnaround and delivery time
• Resilient in the face of obstacles
• Dynamic and innovative
• Enthusiastic and positive
• Strategic thinking with the capability to align HR initiatives with the overall business objectives.
• Leadership skills to guide and collaborate with other departments.
• Ability to work under pressure
• Ability to multitask and meet deadlines
• Analytical skills
• Ability to gather and interpret HR operations metrics and data to inform decision-making and improve HR operation processes to align with the business strategy.

Qualification & Experience:

Requirements:

• Diploma in HR Management or Business Administration or related.
• Minimum 4 years proven working experience as an HR administrator or in a similar HR support role.
• Solid understanding of HR processes, policies, and best practices.
• Proficiency in HRIS (Workday preferable) software and MS Suite.
• Working experience on Service Now (SNOW) and MIE will be highly advantageous.
• Discretion and integrity in handling sensitive HR information.
• Ability to multitask and manage priorities effectively.
• Problem-solving aptitude and a proactive approach to challenges.
• Knowledge of employment laws and regulations is advantageous.