Global Technical Product Owner at Virgin Active South Africa

Your Duties and Responsibilities...

• Translate the business strategy and core objectives into a world class App, and WhatsApp channel.
• Define the product features required to deliver the business objectives.
• Manage the product backlog and prioritize development requirements.
• Manage delivery through IT team and external suppliers; act as the key point of contact for these teams
• Key point for escalation of App and WhatsApp issues
• Monitor product performance and continuously optimise product features and drive user engagement.
• Collaborate with the Global Chief of Customer Value and global teams including IT, external suppliers, marketing and operations to deliver high quality products, features & services for our customers, meeting our  business goals.
• Work closely with our customers and the teams in each market to understand their needs and gather feedback on product features, establishing a global standard while allowing for local requirements.
• Conduct market research and competitor analysis to identify opportunities for product improvement and differentiation.
• Define and prioritise product features and requirements to increase revenue, CLV, drive product adoption and reduce churn.
• Closely align with the Virgin Active Head of Loyalty to deliver this key customer benefit through the app.
• Develop and maintain the product backlog that align with the product roadmap and company's vision and strategy.
• Manage the product development lifecycle from ideation to launch, including product planning, testing and release.
• Manage key supplier relationships, including budgets.
• Monitor product performance and make data-driven decisions to optimise product features and drive user engagement.
• Leverage data insights to deeply understand member behaviours and patterns to better inform business retention and CLV initiatives.
• Communicate product vision and status and measures of success to all stakeholders.
• Continuously assess and improve product processes to maximise efficiency and effectiveness.
• Engagement with marketing relating to CRM and other customer channels (email, SMS, social and paid media)
• Establishment of measures of success for the product and reporting against these
• Responsible for key product metrics: app downloads, use, ratings.

Our Minimum Requirements...

We can’t live without…

• 5+ years of experience as a Product Manager, with a focus on digital channels
• Experience managing build and run projects.
• Experience with prototyping, testing, and validating product hypotheses
• Experience defining, prioritising, and communicating a product roadmap across the organisation.
• Managing and building out a backlog with a focus on iterative and continuous delivery
• Experience building products iteratively by applying lean principles and focusing on MVPs.
• Hands-on experience working with Engineering teams in an Agile environment with an understanding of agile development process.
• Excellent communication and collaboration skills with a proven ability to work with cross functional teams.
• Proven experience driving customer value through engagement and retention strategies across various member segments and channels.

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

 We’d love you to have…

• Technical acumen and genuine passion for technology
• Understanding of core concepts related to UI/UX design.
• Experience with product management tools such as JIRA, Confluence
• Advantageous: experience in delivery of loyalty value propositions within specific digital channels
• Project Management skills and experience is an advantage.
• Ability to lead cross-functional stakeholders on new processes and ways of working to improve efficiencies.
• Ability to execute in the short-term while simultaneously thinking long-term.
• Highly collaborative and results-driven
• Fast-learner, eager to dive in and bring relevant experience to a new role.
• Ability to break through the complexity to quickly implement simple solutions that drive results.
• Time-management skills with the ability to thrive in a fast-paced environment and to manage multiple, competing priorities.
• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)