Field Force Manager - GP at Discovery Limited

Key Purpose:

The successful candidate will be responsible for driving in-hospital effectiveness and high-quality hospital engagement for Hospital Benefit Specialists across the country based in regional hospitals, in order to facilitate the achievement of reduction of inappropriate admissions. This role forms part of the In Hospital stream within the Discovery Care division. We are looking for an energetic and resilient individual, with a passion for enabling the success of others to join our team. Experience of Onsite Case Management is advantageous but not required.
Areas of responsibility may include but not limited to:

The successful candidate will be required to but not limited to the following key outputs:

• On the Job Training and coaching/ development of the Hospital Benefit Specialists.
• Conducting needs assessments with respect to knowledge & skills gaps across the team and working with the Field Force Enablement team and Care trainer t ensure these needs are met.
• Spending on average 4 days per week in the field coaching and working with the Hospital Benefit Specialist team.
• Contribute to the design and execution of appropriate assessment activities across all roles within the Hospital Benefit Specialists.
• Maintain an external network to stay close to industry, risk trends and best practice.
• Monitor and prepare annual budget for all enablement-related activities including training and development, in collaboration with the Departmental Manager for the area.

Change Management:

• Design and management of change management strategies to support the adoption and utilization of new tools, offerings and structures rolled out to the Onsite Case Management teams.
• Ensure appropriate reporting and monitoring in place to track the outcome of these strategies.
• Research best practice with respect to effective change management with a view to introducing new and innovative approaches to our team.

Onsite Case Management effectiveness in line with enablement strategies:

• Work closely with the Functional stream and Risk Division to identify and execute on strategies to improve productivity and effectiveness in the hospitals.
• Research and recommend new tools to enhance the quality of in hospital interactions.
• Contribute to the hospital segmentation and targeting process.
• Contribute to the design of appropriate Hospital Benefit Specialist incentive schemes, in collaboration with Functional Stream and Operational stakeholders aligned to business priorities.
• Contribute to the implementation and roll-out plan for the onboarding programme for Hospital Benefit Specialists, working closely with Discovery People and the Onsite trainer.

Internal and external stakeholder relationships:

• Provide input to other business areas as subject matter expert on Hospital Benefit Specialist analysis by providing insights on all aspects of the Onsite enablement model and how this has been implemented.
• To drive the vision and understanding of the Onsite enablement function across relevant stakeholders in business
• Maintain Relationships with Risk, Functional Stream and Hospitals.

N.B. Location: Must be based in Gauteng 

Competencies:
The successful candidate will be required to demonstrate the following critical competencies:

• Dealing with Ambiguity
• Business Acumen
• Caring about direct reports
• Conflict Management
• Interpersonal Savvy
• Negotiating
• Drive for results

Education and Experience:

• Matric
• Registered Nurse or equivalent

Experience:

• Background and work experience in Case Management would be advantageous but is not essential
• Leadership experience of 2 years
• In-hospital experience of 1 year
• Discovery Health experience of 1 year (Advantageous)
• Operational Experience (Advantageous)

Skills Required:

• Analytical & reporting skills
• MS office – Strong PowerPoint and Excel skills
• Relevant coaching and team development skills
• Advanced interpersonal relationship skills
• Conflict Management skills

Knowledge that would be advantageous:

• Operational management & servicing principles
• Healthcare legislation and industry knowledge
• Experience with knowledge of Discovery Products and processes preferable

EMPLOYMENT EQUITY   

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.