Feature Analyst Lead: Digital and Workflow at Old Mutual South Africa

Job Description

• This role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The IT Manager's business portfolio is smaller than that of a Senior IT Manager.

Responsible for Features on Web Applications and Administration of Internal and External Web sites.

• Collaborate with Old Mutual Insure Retail, Claims and Shared Services as well as initiatives with Old Mutual Group, Elite, Rest of Africa and Specialty.
• Manage Campaigns, Content and Features on the Old Mutual Insure Intranet
• Manage Content and Features for Departmental Sharepoint Sites
• Ensure that Mutual Matters newsletter gets published accurately and on time.
• Facilitate any Press Releases with Old Mutual Group.
• Map out business roadmaps and System Flows end to end based on customer requirements.
• Work together with business stakeholders, product owners and team to ensure that user story documentation is complete.
• Facilitate and document acceptance criteria and test cases with business and obtain signoff.
• Collaborate with other teams comprised of business team, UX, Developers, SME's and feature team to gather and analyse user requirements.
• Collaborate with Marketing Team, Content Team, Legal and Compliance to ensure that all feature content complies.
• Identify interdependencies across multiple business areas and workstreams.
• Plan and facilitate walkthroughs to ensure that requirements are understood and facilitate clarification and decision-making where required.
• Present Showcases, POC's and POT's for Apps and Applications to any audience.
• Ensure sign-off and acceptance of the solution and requirements.
• Ensure that Business Value and Return on Investment forms part of any Feature being delivered.
• Work with product owners, stakeholders, and users to ensure that the solution is understood and support users where needed post-deployment.
• Identify business problems and opportunities, sharing innovative ideas to better the business.
• Collaborate with relevant stakeholders to identify risks and dependencies together with mitigation
• Ensure every solution deployed has reports and monitoring to track and measure business benefits.
• Perform functional testing and approve or fail test cases
• Fully operate within the SAFe Agile framework using Jira to manage backlog and plan sprints
• Ensure Metrics and Reporting form part of any Feature
• Work with team to identify and log defects, trouble-shoot and identify root cause, and update requirements and user story document accordingly.
• Keeping abreast of market trends and business development opportunities and recommending innovative ideas.
• Create relationships with other business area to determine internal and external process improvements.
• Assist and investigate decommissioning of End-of-Life systems.
• Create innovation ideas and prove them via POCs.
• Help to reduce unplanned work and show downtrends.
• Participate and assist Scrum Master with PI Planning work items.
• Capture user stories and updates on JIRA.
• Attend, participate and sometimes run stand-ups and retrospectives.
• Produce architectural designs.
• Produce architectural technology recommendations.
• Update EA document repository with assets.
• Ensure EA tool is updated with latest design changes.
• Architecture design and solution reviews.
• Train on future state technologies (Salesforce and AWS).
• Coach and Mentor Colleagues and Junior team members.
• Train on testing Automation tools.
• Identify and closing any open risk items assigned to the team.

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues and team members.
• Collaborate and work with the business to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Manage quality people practices

• Align own behaviour with the organization culture and values.
• Share and transfer product, process and systems knowledge to colleagues and team members.
• Collaborate and work with the business to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Experience, Knowledge & Skills Required

• Bachelor’s degree
• 5 – 8 years’ experience in business analysis.

Closing Date

28 February 2023