Facilitator at Telesure Investment Holdings (TIH)

JOB PURPOSE

Create a conducive learning environment to encourage learning through interactive activities, thought provoking conversation and “real world” activities that encourage knowledge transfer, dot connect between the theory and the TIH work place and open conversation and feedback. Responsible for the effective preparation, facilitation and post learning impact support related to internal learning programmes and its key learning objectives.

Responsibilities

Learning and Development Program Delivery

• Deliver face to face sessions or short courses and create context and conversation that allows learners to engage based on the topic. Be aware of others' reactions and understanding as to why they react as they do. Assess and adapt the learning method to suit the learners needs and ability to understand the content while still ensuring the integrity of the learning and programmes key outcomes. Provide feedback based on participant’s activity, ability to learn and understand the theory and ability to apply the learning in a workplace environment.

Project and Program Stakeholder Engagement

• Develop and maintain productive working relationships with peers and seniors. Work with stakeholders to ensure learning is delivered in the most appropriate manner. Understand and actively engage with the LMS to assist the learning process. Build relevant and appropriate relationships with the learners as well as managers.

Learning and Development Program Design

• Design learning sessions to meet the requirements of a specified curriculum or to fill gaps in existing programs; develop and maintain relevant content and high-quality training resources to ensure high levels of learner engagement and achievement of learning outcomes. Understand and is able to implement a variety of facilitation techniques and methods to ensure learning is delivered in the most appropriate manner to suit the learners needs as well as ensuring the learning environment is maintained. Able to assess the methodology / technique / facilitation used and the relevance and impact it is having within the learning environment, is able to adjust the method used to ensure the learning is being delivered in the most effective and efficient manner for the learners to understand.

Learning Needs Analysis

• Support the identification of learning needs by analyzing performance and competence data to identify gaps in relation to required levels; recommend priorities for Learning and Development interventions.

Business Requirements Identification

• Use available business relevant information to drive the learning within the classroom. Understand the current challenges facing business as well as the key objectives and strategies that TIH and the specific BU wants to achieve.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of content development, relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Improvement / Innovation

• Use logic, reasoning and agility to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Document Preparation

• Prepare training plans, aligned with the training curriculum and prepare relevant training material. Also responsible for gathering and summarizing data for reports.

Training Room Operations

• Manage the training environment to ensure that equipment is up to the right standard as well as ensure the training room is kept clean and ensures learners adhere to the training room code of conduct. Ensuring learners have the correct systems and stationary for training purposes.

TECHNICAL COMPETENCIES

Learning and Talent Development

• Use comprehensive knowledge and skills to guide and train others on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organization reach its goals. Facilitation Skills; Learning Metrics..

Verbal Communication

• Apply comprehensive knowledge to provide guidance and train others to use clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

Presentation Skills

• Use comprehensive knowledge and skill to communicate with other people and provide guidance and training to others on speaking in a clear, concise and compelling manner. Be able to influence others.

Writing Skills

• Use clear and effective writing skills and provide technical guidance when required to express ideas, request actions and formulate content and plans. Proper use of grammar, sentence structure and attention to spelling.

Presentation creation

• Apply concepts of knowledge / skill and also able to provide technical guidance when required.

Business Requirements Analysis

• Provide technical guidance when required to analyze the business requirements that solutions must meet.

Planning and Organizing

• Provide technical guidance when required to plan, organize, prioritize and oversee activities to efficiently meet business objectives.

EDUCATION

General Education

• A degree/diploma in relevant field (Essential);
• Education and Training Development Practices (ETDP) (Essential);
• Accredited assessor (Essential);
• Maintain professional knowledge by reviewing professional publications;establishing personal networks; benchmarking state-of-the-art practices;
• Participating in professional societies (Essential);
• Accredited Moderator (Advantageous)

Experience

General Experience

• 2 to 4 years’ experience within an insurance environment as a facilitator (Essential);
• Experience in the Learning and Development industry (Advantageous);
• Operational experience in the Insurance industry (Advantageous)