Business Analyst: Commercial (Finance) at RCL Foods

• The purpose of the role is to act as the business support advisor and Super User to the Syspro ERP environment for the Baking Business Unit. To work in conjunction with the Business to identify, design, and specify applications solutions that meet the business requirements and achieve the Business requirement; and to facilitate the implementation of identified solutions utilising recognised project management methodologies.

Minimum Requirements    

• Minimum Degree in Commerce/Accounting (BCom) - non-negotiable.
• Diploma / degree in Project Management will be an advantage.
• Minimum of 3- 5 years’ experience within a finance function and role of the ERP – Syspro super user.
• Demonstrates success in managing projects relating to superior performance and continuous improvement.
• Has knowledge and work experience in SQL queries and PowerBI
• Valid code EB drivers’ license.

Duties & Responsibilities    

• Assist end users to resolve ERP related issues across the Baking Business Unit (in particular financial related issues).
• Assist end users with ERP reports/data/table information etc, available from tables in the ERP.
• Provide clear problem definition and liaise with necessary technical experts/ external consultants to resolve technical ERP related issues.
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new.

System Functionality:

• Conduct user acceptance testing in conjunction with the Information Technology department and business (super users).
• Create and maintain user training manuals and standard operating procedures in conjunction with the business (super users) and learning team.
• Conduct user assessments with the business users following training or as required. Analyse reports on user knowledge and skills gaps provided by the learning to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end-user training as required.

System Opportunity Identification:

• Support the Commercial Manager – Projects, Application Manager, and the Business in identifying IT application solutions to address key business requirements.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Commercial Manager – Projects.

Application Development, Enhancement and Implementation:

• Serve as a liaison between the Business and the Information Technology department / external consultants to ensure the implementation of identified system enhancements.
• Meet with relevant Business representatives to establish, understand and document detailed business requirements to be met by the project.
• Compile and agree on a scope definition document and ensure full sign off is achieved prior to implementation. Compile and store project documentation (including business process flow charts, end-user training materials, standard operating procedures and change controls).
• Ensure constant communication with developers and full testing of the solution to identify and resolve problems and constraints prior to Business user acceptance testing.
• Work in conjunction and communicate with the Business to implement the solution. Provide post-implementation support to all end users (in particular financial support).

Teamwork and Self-Management:

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained. Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution. Support and drive the business core values.
• Manage colleagues’ expectations and communicate appropriately. Demonstrate a willingness to help others and “go the extra mile” to meet team targets and objectives. Champion training and development of self and others utilizing available training opportunities.
• Participate in, and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.