ERM Platform Support Specialist - Johannesburg at FirstRand Group

Purpose

• To support the Enterprise Risk Management data strategy by assisting with automation and digitisation of the ERM (Enterprise Risk Management) systems and manage platform access through established formal channels, to liaise with technical platform owners to resolve any operational issues, and to perform development work to support ongoing enhancements of risk management platforms  

Experience and Qualifications

• Minimum Qualification - Bachelors Degree in Computer Science or Information Technology
• Preferred Qualification - Postgraduate Degree in Computer Science or Information Technology
• Experience - 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at a junior specialist level
• Additional Knowledge - Knowledgeof XML, SQL required
• Experience with HTML/CSS,Groovy/Java, SAS Workflow Studio, SAS Visual Analytics, and SAS ManagementConsole is an advantage

Responsibilities

• Support Enterprise Risk Management’s data strategy by assisting with automation and digitisation initiatives and systems administration
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• Compile reports that track progress and guide business to make informed decisions
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Control expenditure and identify process improvements to contain and reduce costs
• Perform systemdevelopment and configuration activities for ERM’s software platforms
• Maintain and develop system workflows
• Provide support in driving resolution of technicalissues with software platforms owned within ERM, including liaising withtechnical platform owners and software service providers to raise and resolveoperational issues
• Liaise with relevant infrastructure serviceproviders as may be required to resolve operational and technical issues
• Provide IT administration support to owners andusers of software platforms within ERM
• Apply user access managementprinciples and requirements
• Drive and apply IT process bestpractice within ERM
• Communicate in a clear concise manner with ERM andsegment stakeholders
• Focus on customer service andefficiency
• Work collaboratively with ERM Stakeholders onchange requests, managing issues and establishing priorities
• Maintain system objects, fields, hierarchies, andlists
• Assist with optimised report building and changesto reports and report filters