Digital Change and Communications Manager at PricewaterhouseCoopers (PwC)

PRINCIPAL ACCOUNTABILITIES

• Change Management and Communication Strategy: Manage a portfolio of change and comms for Africa Tech by creating and implementing change plans, communication strategies and supporting material / training plans tailored to different audiences and local needs across Africa. Ensure this is visible and maintained on Azure DevOps.
• Brand Custodianship: Ensure all communications and materials align with the firm's brand specifications, maintaining consistency and professionalism.
• Stakeholder Engagement: Engage with project managers, product managers and xLoS stakeholders to gather input, develop relevant communications and training materials. Bring creative solutions to stakeholders to improve change management outcomes and foster a cohesive workplace experience for employees.
• Autonomous Decision-making: Exercise independent judgment within established frameworks to achieve objectives effectively e.g. ADKAR
• Data Analysis and Reporting: Track if comms is landing to the business, measure success of comms and determine how Africa Tech can ensure continuous improvement based on stats. The Manager must work with the Change and Comms Specialists/Lead and with Product Managers to report on adoption rates and monitor post-adoption rates for further change and comms planning. 
• Technical Support and Guidance: Offer consulting / support to Africa Tech teams on the level of change and comms required for specific initiatives. This role may also support on technology co-existence challenges e.g., Google and Microsoft and provide guidance on change deployment to teams. In addition, provide change management expertise and strategic guidance to senior leaders, assisting them in their roles as change sponsors.
• Digital Upskilling Initiatives: Support digital upskilling initiatives across Africa by working with L&D and contributing to the firm's Digital Accelerator Programme and Digital Academies. Stay close to LoS to determine their digital upskilling needs.
• Strategic Communications: Lead strategic communication efforts for the Digital Change and Comms Team, including newsletter publications and thought leadership articles.
• Provide services to business teams: Guide the creation and implementation of change plans that maximize employee engagement and adoption. Offer services to business teams by managing the human side of change, ensuring that employees are well-informed and prepared for new processes and technologies (through demands).
• Change and Comms Budget: Ensure the portfolio of change and comms is costed and assessed. Work with Team Lead and budget team to include in Africa Tech’s budget.

MINIMUM QUALIFICATIONS 

• Bachelor's degree / diploma in a related field such as communications, business, psychology, or human resources 
• Certifications in change management methodologies like Prosci or similar is advantageous

EXPERIENCE

• At least five years of combined experience in change and employee communication role(s)

KEY KNOWLEDGE & SKILLS

• Passion for creating positive employee experiences
• Skills in project management and managing deadlines 
• Excellent communication skills to convey complex information clearly to stakeholders
• Proficiency in communication tools and techniques are essential i.e., ADKAR 
• Proven ability to work under pressure and meet strict deadlines.
• Basic knowledge of design tools for creating visually appealing content is beneficial
• Ability to learn and grow, especially in a dynamic field like technology
• Ability to translate technical jargon into business relatable messaging