Design Researcher at Nedbank

Job Purpose

• Contribute to Nedbank's solutions by discovering, interpreting and communicating findings, insights and opportunities in an actionable way. Ensure that research is grounded in a deep and contextual understanding of what matters to the people we're designing for. Tap into a broad understanding of various research methods and approaches and execute the correct research methodology/approach to bridge the gap between where our customers are, and where they want to be.

Job Responsibilities

• Conduct both primary and secondary design research
• Determine appropriate research methods/approach based on the underlying design challenge
• Prepare research data and synthesise the data, in collaboration with CX colleagues and others, to surface observations, themes and insights
• Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience across all touchpoints.
• Work closely with multiple disciplines (especially UX and UI design) on aligned goals and influence business stakeholders.
• Translate goals into research questions and develop research plans
• Produce qualitative exploratory research including market research
• Design and execute usability tests, heuristic evaluations, user interview, surveys, and ethnographies.
• Collaborate with the CX team to create Personas and inform client journeys, scenarios, and red routes.
• Conduct empathetic studies to better understand behaviour
• Conduct environmental analyses to get a 360°-degree view of clients
• Consult and collaborate with various product development teams
• Help the business understand the relevant social, cultural, political, and economic factors that determine the relevant products and experiences that will land the best
• Understand customers on an individual basis, but also understand customers on a macro level within their environments
• Simplify the complexities of South African societies to help business create appropriate and helpful experiences
• Detail the relevant Macro and Micro life moments to find opportunities to best service customers

 
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Undergraduate degree in Clinical Psychology, Anthropology or Sociology or equivalent
• Post-graduate qualification (advantageous)
• Minimum Experience Level
• Qualtrics Experience (mandatory)
• Scaled Agile Framework Experience and certification (mandatory)
•  4-6 years research experience (integrating various methods to form a coherent view of overall research efforts

Type of Exposure

• Accuracy of realisation of design
• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.