Jobs at Nedbank

Job Purpose

• Contribute to Nedbank's solutions by discovering, interpreting and communicating findings, insights and opportunities in an actionable way. Ensure that research is grounded in a deep and contextual understanding of what matters to the people we're designing for. Tap into a broad understanding of various research methods and approaches and execute the correct research methodology/approach to bridge the gap between where our customers are, and where they want to be.

Job Responsibilities

• Conduct both primary and secondary design research
• Determine appropriate research methods/approach based on the underlying design challenge
• Prepare research data and synthesise the data, in collaboration with CX colleagues and others, to surface observations, themes and insights
• Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience across all touchpoints.
• Work closely with multiple disciplines (especially UX and UI design) on aligned goals and influence business stakeholders.
• Translate goals into research questions and develop research plans
• Produce qualitative exploratory research including market research
• Design and execute usability tests, heuristic evaluations, user interview, surveys, and ethnographies.
• Collaborate with the CX team to create Personas and inform client journeys, scenarios, and red routes.
• Conduct empathetic studies to better understand behaviour
• Conduct environmental analyses to get a 360°-degree view of clients
• Consult and collaborate with various product development teams
• Help the business understand the relevant social, cultural, political, and economic factors that determine the relevant products and experiences that will land the best
• Understand customers on an individual basis, but also understand customers on a macro level within their environments
• Simplify the complexities of South African societies to help business create appropriate and helpful experiences
• Detail the relevant Macro and Micro life moments to find opportunities to best service customers

 
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Undergraduate degree in Clinical Psychology, Anthropology or Sociology or equivalent
• Post-graduate qualification (advantageous)
• Minimum Experience Level
• Qualtrics Experience (mandatory)
• Scaled Agile Framework Experience and certification (mandatory)
•  4-6 years research experience (integrating various methods to form a coherent view of overall research efforts

Type of Exposure

• Accuracy of realisation of design
• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

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Job Purpose

• To ensure accuracy; validity and reliability of property valuations contributing to the credit approval and risk management process in Nedbank.

Job Responsibilities

• Compile quality valuations of all types of properties for mortgage lending purposes including assessment of property risk and ensuring compliance with all procedures by conducting physical property inspections, research and analysis of market data and appropriate application of valuation methodologies.
• Provide advisory services to all internal stakeholders within property finance by facilitating deal forum meetings and attending formal credit meetings.
• Vet and authorise external and internal valuations in accordance with the mandate structure as per the valuation policy by application of quality control measures.
• Ensure the property book financial and physical elements and returns are maintained by undertaking timeous review valuations within the defined scope of the valuations and credit policies.
• Meet stakeholder expectations by ensuring quality valuations are completed within the prescribed turn around times.
• Build and maintain relationships with internal and external stakeholders through effective communication and engagement.
• Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
• Ensure extraordinary client experience through professional conduct and interactions.
• Improve workflow efficiency in order to provide a professional service delivery by proper allocation and application of time to the work plan.
• Schedule and coordinate activities for self and/or others by identifying the appropriate resources required to perform these activities within a specific time frame in order to achieve business objectives.
• Address disparities as a result of incorrect application of methodology and data by taking corrective action.
• Make balanced and informed decisions by identifying, analysing, interpreting and applying relevant data.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Mitigate risk through the application of technical skill by verifying, formulating and managing special conditions, sign-offs, consents and any other requests from the business.
• Contribute to Nedbank property valuation business by sharing Industry experiences and providing input on issues that impact bank and industry policies and procedures.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing and up skilling of identified candidates. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Job Responsibilities Continue

• People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BSc (Hons) in Property studies or BComm (Hons) - Valuations.

Essential Certifications

• Registered Professional Valuer, Registered Associate Valuer with SACPVP, RICS Professional member

Preferred Certifications
Minimum Experience Level

• 3 years experience in property valuation

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 2-3 years' Business Service experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• 2-3 years' Relationship management experience would be an advantage

Requirements

• Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers) is preferred
• NQF Level 5 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential