Data Capturer at Discovery Limited

Key Purpose

• To capture information for applications speedily and correctly

Key Outputs

Areas of responsibility may include but not limited to:

• Capturing of information with a high level of accuracy and speed, efficiently into paradigm.
• To perform data scrubbing and bulk uploads whilst ensuring that all information captured by the data capturers is accurate.
• Work according to Pinpoint standards and protocols
• Working towards a daily target with regards to quality and quantity in order to ensure that Service Levels are met.
• Checking own work for accuracy
• Reporting errors made in the indexing process
• Reporting system performance issues and trends picked up with different scenarios
• Ad-hoc administrative functions

 
Competencies

• Customer Focused – must have the ability to work with a range of people and have excellent interpersonal and communication skills. (verbal, written and telephonic)
• Must be passionate about customer service and be able to provide value added service
• Strong organizational skills and ability to prioritize, plan, manage deadlines and control own work
• The ability to be self-motivated and pro-active
• The ability to work under pressure
• Judgement and problem solving skills
• Team player
• Quality orientation/attention to detail

Qualifications & Experience

Minimum Requirements:

• Minimum 12 months experience in a Capture environment
• Matric
• Ability to capture at least 30 words per minute with 98% accuracy
• Computer literacy:
• MS Office
   

Advantageous

• Previous experience with Discovery Health products
• Insurance industry experience
• Previous exposure to Discovery’s in house system Paradigm
• FAIS accreditation or in the process of being accredited
• Microsoft Office

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.