D365 Application Support Engineer - Johannesburg at Motus Aftermarket Parts

The purpose of the position requires the incumbent to deliver unique value by solving system problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more users.

Requirements:

• Grade 12 / Matric certificate essential
• A degree in IT or Business or similar
• MS D365 fundamentals Certification
• MS D365 Core Finance and Operations Certification
• MS D365 Supply Chain Management Functional Consultant Certification
• MS D365 for Retail Certification

Experience:

• Microsoft Dynamics 365 Finance & Operations experience required (3 years)
• Experience upgrading D365 F&O environments.
• Experience in creating requirements specifications based on Architecture/ Design / Detailing of ERP Business Processes.
• DevOps – Task and Bug Management
• 2+ years D365 Finance and Operations experience System Administration and Configuration
• Implementations, D365 Upgrades, Migrations, Installation, End-User Training, User Training, IT/Admin Training, Pre and Post Go-Live Support activities
• Experience working with Azure Cloud is a plus.
• Technical functional knowledge in one or more of following areas: General Ledger, Accounts Payable, Purchasing, Fixed Assets or Inventory
• Ability to logically troubleshoot technical problems. Strong analytical and problem-solving skills.

Key Performance Indicators includes, but not limited to.:

• Provide functional support for D365 AR, AP, GL, Inventory Management, Cost Accounting, Warehouse Management, Procurement and Sourcing modules, Sales Modules, Sales Catalogues, Asset Modules.
• Prepare functional requirements by analyzing current workflows to improve the quality and efficiency of the application.
• Collaborate with developers, integrators, and business partners for system enhancements/upgrades.
• Conducts gap analysis and uses analytical skills to identify root cause and assist with problem management.
• Work collaboratively with team members to troubleshoot and resolve Finance and Operations (ERP issues). Provide as needed support for troubleshooting and remediation of technical issues.
• Manage batch jobs: View and cancel jobs that are running. Optimize jobs scheduling.
• Manage security roles: Create, view, modify and delete role definitions. (Assist to maintain software licenses, user access and security roles)
• Create and maintain documentation of new processes and system implementations. Provide general knowledge sharing with the team.
• Prepares detailed user documentation and training materials.
• Help team ensure compliance with IT policies and procedures.
• Support Pre-Prod and production deployments.
• Regression testing with each upgrade.
• On-site Hypercare support
• Assist to maintain, and test system configurations and workflows.
• Assist to maintain, and test system configurations and workflows.
• Use of Microsoft Dynamics development and reporting tools to design, develop and test customizations, integrations, and reports.
• Provide field support by answering questions or handling helpdesk tickets/escalations.
• Partner with team members across the organization to train new super users and support existing users with system usage such as data entry, reporting, and basic system functionality.
• Assist with modifying and maintaining system customizations to dashboards; views; business processes, workflows, and dialogs; templates; lead nurtures and email sends; reports, fields and forms; among other possible customizations.