CX Associate at NTT Ltd.

Key Roles and Responsibilities:

• Participate in the delivery of learning interventions in line with annual training targets and/or needs and ensure the accuracy of the information on the learning portal.
• Offer detail technical support with the facilitation of lower to middle level complexity programmes applying and implementing the best learning tools and methodologies.
• Work closely with internal stakeholders to evaluate the effectiveness of the learning interventions and incorporate the findings in the redesign of the programmes.
• Provide input related to management information reports on learning and development initiatives and on the progress made in relation to the annual training targets.
• Support peers and teams by arranging, preparing and setting up training venues.
• Stay current with trends within learning and development facilitation and employ tools and methodologies that ensure best practice.
• Assist with the preparation of an annual training report which documents actual training completed in relation to the annual training targets that were set.
• Conduct presentations for training sessions.
• Actively engage in professional development to ensure quality and high standards in training.
• Conduct training seminars, workshops, individual training sessions and lectures.
• Prepare hard copy training material such as module summaries, videos, and presentations as required.
• Monitor to ensure that all employees are performing job responsibilities according to training.

Knowledge, Skills and Attributes:

• Display solid knowledge of NTT business
• Working knowledge and understanding of IT industry environment and business needs
• Display integrity, reliability and well-developed interpersonal skills to interact with individuals across all levels in the business
• Display service orientation
• Ability to form good relationships
• Demonstrate good facilitation skills and possess the ability to conduct and facilitate lower level complexity programmes
• Display good verbal and written communication ability
• Display resilience and the ability to cope with pressure
• Able to contribute to the development of new learning and development initiatives
• Proven track record of working effectively in a fast-moving, cross-functional, results-oriented team environment

Academic Qualifications and Certifications:

• Diploma / Degree
• Qualification with Learning and Development Specialisation preferred

Required Experience:

• Demonstrated experience in a similar role within a large scale (preferably multi-national) technology services environment
• Experience providing full-scope training materials