Career Opportunities at NTT Ltd.

Key Roles and Responsibilities:

• Participate in the delivery of learning interventions in line with annual training targets and/or needs and ensure the accuracy of the information on the learning portal.
• Offer detail technical support with the facilitation of lower to middle level complexity programmes applying and implementing the best learning tools and methodologies.
• Work closely with internal stakeholders to evaluate the effectiveness of the learning interventions and incorporate the findings in the redesign of the programmes.
• Provide input related to management information reports on learning and development initiatives and on the progress made in relation to the annual training targets.
• Support peers and teams by arranging, preparing and setting up training venues.
• Stay current with trends within learning and development facilitation and employ tools and methodologies that ensure best practice.
• Assist with the preparation of an annual training report which documents actual training completed in relation to the annual training targets that were set.
• Conduct presentations for training sessions.
• Actively engage in professional development to ensure quality and high standards in training.
• Conduct training seminars, workshops, individual training sessions and lectures.
• Prepare hard copy training material such as module summaries, videos, and presentations as required.
• Monitor to ensure that all employees are performing job responsibilities according to training.

Knowledge, Skills and Attributes:

• Display solid knowledge of NTT business
• Working knowledge and understanding of IT industry environment and business needs
• Display integrity, reliability and well-developed interpersonal skills to interact with individuals across all levels in the business
• Display service orientation
• Ability to form good relationships
• Demonstrate good facilitation skills and possess the ability to conduct and facilitate lower level complexity programmes
• Display good verbal and written communication ability
• Display resilience and the ability to cope with pressure
• Able to contribute to the development of new learning and development initiatives
• Proven track record of working effectively in a fast-moving, cross-functional, results-oriented team environment

Academic Qualifications and Certifications:

• Diploma / Degree
• Qualification with Learning and Development Specialisation preferred

Required Experience:

• Demonstrated experience in a similar role within a large scale (preferably multi-national) technology services environment
• Experience providing full-scope training materials

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Key Roles and Responsibilities:

• Assist the sales team to define the way they approach the market and achieve set targets through enabling effective sales processes, tools and training.
• Act as mentor/coach and advisor that assists the sales force by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
• Provide sales tools and methodologies that assist with the management of account opportunities, pipelines, and forecasting efforts, ensuring accessibility and tool utility training.
• Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Improve sales performance through continuously evolving processes, technology, and methodologies to meet deliverables.
• Act as a change agent for sales initiatives by executing enabling activities such as tools, processes, and methods.
• Identify and develop improvements to current processes and methods.
• Provide the knowledge and skills that enable successful customer business outcomes.
• Working with smaller sales teams and providing operational management to a team of functional individual contributors, implementing sales onboarding, training, and coaching.
• Track sales metrics and manage the accuracy, providing related reporting to the relevant stakeholders.
• Provide sales process management support to sales teams.
• Ensure the delivery of content and communication related to marketing and sales collateral and commercial messaging.
• Work with internal stakeholders and benchmark external data to assist with the development of compensation plans.
• Ensures that enablement technology continues to provide value and regularly review and audit the technology stack to ensure relevance and usefulness.

Knowledge, Skills, and Attributes:

• A good understanding of the vast range of IT operations and NTT service offerings
• Demonstrable knowledge and understanding of IT industry environment and business needs
• Demonstrate operational team management and leadership skills and be able to effectively manage the resources that report to them
• Good collaboration skills and able to interact professionally
• Good relationship building skills and knowledge of the client environment
• Analytical in approach with good attention to detail
• Ability to make sound decisions based on information/statistics
• Understanding of the local sales environment and ability to grasp the challenges facing the sales force
• Ability to identify trends and areas for improvement
• Thorough understanding of solution selling concepts and solid knowledge of sales process design

Academic Qualifications and Certifications:

• Bachelor’s degree
• Relevant certifications

Required Experience:

• Demonstrable level of relevant experience in a similar role within a related environment
• Solid previous experience operationally managing a sales operations/effectiveness team
• Solid experience dealing with stakeholders to influence sales
• Previous demonstrable experience in the sales operations/effectiveness management role
• Some strategic and operational planning experience
• Experience with process engineering and management
• Systems experience

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Want to be part of our team?

• The purpose of this role is to deliver, evaluate and report on facilitated and training interventions for internal and external stakeholders promoting efficiency and improving of skills.

What You'll Be Doing

• Facilitate and deliver training
• Delivers learning interventions in line with annual training targets and/or needs
• Conducts Leadership, Management, soft skills and accredited training courses for internal and external stakeholders
• Facilitates and delivers accredited learning interventions to standards determined by Services Seta, MICT Seta and QCTO
• Prepares for programme delivery by planning and organizing the programme structure, programme delivery plan (including the lesson plan), supporting instructional documentation and materials in alignment with required processes
• Facilitates programme delivery in the form of instruction for face-to-face, blended and online learning
• Ensures targeted outcomes of the programme are met through the quality delivery of programme facilitation and related tasks adapting instructional materials to meet learner needs including but not limited to learning styles and special needs
• Communicates timeously and effectively with internal and external stakeholders including updating on special projects
• Prepare instructional materials, presentations, facilitators guide, participant guide and handouts following the principles of adult learning
• Enhances the learning and development experience through the facilitation of training, initiatives and platforms
• Offers detailed support to improve Merchants Academy learning programmes and content and participate in the development and deployment of customised programmes based on the needs identified
• Ensures that learning programmes are conducted and facilitated in accordance with Merchants Academy Quality Management system, applying and implementing the best learning tools and methodologies
• Work on strategic projects that evaluates the effectiveness of the learning programmes and incorporate the findings in the redesign of the programmes
• Ensures that all learning and development interventions adhere to company procedure policy and legislation (Merchants QMS)
• Engages with internal and external stakeholders determining relevancy of course material and design
• Accesses and uses Flex to present, share, upload, and collect learning programme documentation, materials, and submissions
• Accesses and uses Flex to download required learning reports to support programme facilitation
• Stays current with trends within learning and development facilitation and employ tools and methodologies that ensures adherence to best practice
• Engages in professional development to ensure quality and high standards in training and learning
• Provides a positive learning experience and engagement with participants, promoting a positive and interactive engagement and learning environment
• Assessment and assignment preparation, execution, feedback and reporting
• Assess competency of the learner against unit standards and exit level outcomes of the programme
• Explain the assessment process and the required outcomes of the programme and assessment to the learners
• Provide constructive feedback on the assessment outcomes to the learners
• Records the outcomes of the assessment results in alignment with requirements for SETA submission and final moderation of Portfolios of Evidence (POEs)
• Ensures completion of learning assessments and assignments and incorporates feedback into learning intervention for improvement
• Adherence to Assessment principles as outlined and described by SAQA in the Criteria and Guidelines for the Assessment of NQF registered Unit standards and Qualifications (SAQA, 2001)
• Tracking record keeping and reporting
• Gather, prepare, and submit all required learner and programme documentation for SETA compliance, Portfolios of Evidence (POEs), BBBEE reporting and ATR submissions
• Monitors learner programme engagement and progress against activities, submissions, and requirements
• Ensures completion of learner attendance and registration in line with programme requirements for both accredited and non-accredited programmes
• Compiles and deliver accurate reports and statistics against programme facilitation and delivery plan and any additional requirements
• Monitors and downloads required learning reports from FLEX
• Accurately record all learning and development interventions
• Compiles and presents management with monthly training reports
• Assists with the preparation of an annual report and documentation required in relation to the annual training targets set

Knowledge

• Matric certificate
• Registered Facilitator and Assessor with Services Seta
• A minimum of 3 years’ experience in Training and Facilitation delivering NQF aligned learning interventions
• Minimum of a Diploma or Bachelor’s Degree from an accredited college or university

Skills

• Technical expertise generic (L2)
• Oral and written communication (L3)
• Business writing (L3)
• Planning and Organising (L3)
• Coaching and mentoring
• Facilitation (L3)

Attributes

• Teamwork (L2)
• Attention to detail
• Innovation (L2)

go to method of application »

Want to be part of our team?

• The purpose of this role is to deliver, evaluate and report on facilitated and training interventions for internal and external stakeholders promoting efficiency and improving of skills.

What You'll Be Doing

• Facilitate and deliver training
• Delivers learning interventions in line with annual training targets and/or needs
• Conducts Leadership, Management, soft skills and accredited training courses for internal and external stakeholders
• Facilitates and delivers accredited learning interventions to standards determined by Services Seta, MICT Seta and QCTO
• Prepares for programme delivery by planning and organizing the programme structure, programme delivery plan (including the lesson plan), supporting instructional documentation and materials in alignment with required processes
• Facilitates programme delivery in the form of instruction for face-to-face, blended and online learning
• Ensures targeted outcomes of the programme are met through the quality delivery of programme facilitation and related tasks adapting instructional materials to meet learner needs including but not limited to learning styles and special needs
• Communicates timeously and effectively with internal and external stakeholders including updating on special projects
• Prepare instructional materials, presentations, facilitators guide, participant guide and handouts following the principles of adult learning
• Enhances the learning and development experience through the facilitation of training, initiatives and platforms
• Offers detailed support to improve Merchants Academy learning programmes and content and participate in the development and deployment of customised programmes based on the needs identified
• Ensures that learning programmes are conducted and facilitated in accordance with Merchants Academy Quality Management system, applying and implementing the best learning tools and methodologies
• Work on strategic projects that evaluates the effectiveness of the learning programmes and incorporate the findings in the redesign of the programmes
• Ensures that all learning and development interventions adhere to company procedure policy and legislation (Merchants QMS)
• Engages with internal and external stakeholders determining relevancy of course material and design
• Accesses and uses Flex to present, share, upload, and collect learning programme documentation, materials, and submissions
• Accesses and uses Flex to download required learning reports to support programme facilitation
• Stays current with trends within learning and development facilitation and employ tools and methodologies that ensures adherence to best practice
• Engages in professional development to ensure quality and high standards in training and learning
• Provides a positive learning experience and engagement with participants, promoting a positive and interactive engagement and learning environment
• Assessment and assignment preparation, execution, feedback and reporting
• Assess competency of the learner against unit standards and exit level outcomes of the programme
• Explain the assessment process and the required outcomes of the programme and assessment to the learners
• Provide constructive feedback on the assessment outcomes to the learners
• Records the outcomes of the assessment results in alignment with requirements for SETA submission and final moderation of Portfolios of Evidence (POEs)
• Ensures completion of learning assessments and assignments and incorporates feedback into learning intervention for improvement
• Adherence to Assessment principles as outlined and described by SAQA in the Criteria and Guidelines for the Assessment of NQF registered Unit standards and Qualifications (SAQA, 2001)
• Tracking record keeping and reporting
• Gather, prepare, and submit all required learner and programme documentation for SETA compliance, Portfolios of Evidence (POEs), BBBEE reporting and ATR submissions
• Monitors learner programme engagement and progress against activities, submissions, and requirements
• Ensures completion of learner attendance and registration in line with programme requirements for both accredited and non-accredited programmes
• Compiles and deliver accurate reports and statistics against programme facilitation and delivery plan and any additional requirements
• Monitors and downloads required learning reports from FLEX
• Accurately record all learning and development interventions
• Compiles and presents management with monthly training reports
• Assists with the preparation of an annual report and documentation required in relation to the annual training targets set

Knowledge

• Matric certificate
• Registered Facilitator and Assessor with Services Seta
• A minimum of 3 years’ experience in Training and Facilitation delivering NQF aligned learning interventions
• Minimum of a Diploma or Bachelor’s Degree from an accredited college or university

Skills

• Technical expertise generic (L2)
• Oral and written communication (L3)
• Business writing (L3)
• Planning and Organising (L3)
• Coaching and mentoring
• Facilitation (L3)

Attributes

• Teamwork (L2)
• Attention to detail
• Innovation (L2)