Customer Service Team Leader - Modderfontein at AECI Limited

Job Description    

• Supervise and coordinate the activities of the customer service department to ensure that service levels are met and maintained.
• Set priorities and allocate responsibilities to ensure the department functions well, as well as review and monitor employee performance.
• Oversee hiring and training for new employees.
• Ensure incidents and customer complaints are resolved in a timely manner.
• Communicate with logistics &warehousing and supply planning to ensure consistent updates to customers.
• Support continual business improvement and change management.
• Extract SAP reports for analysis and reporting.
• Ensure all sales documents are posted for month-end close.
• Comply with Safety, Health and Environment standards.

Qualifications & Experience    

• National Diploma/Degree in Business Administration/Supply Chain related is essential.
• 3- 5 Years Customer Service Expierence
• SAP knowledge preferred
• Sound knowledge of sales and distribution processes and procedures
• Excellent understanding of customer requirements.
• Skills in MS Word, Excel and Outlook