Customer Service Manager - Vangate Mall at Pick n Pay Stores Limited

Job Description

• Provide exceptional Customer Service and uphold the company values with the community.

Qualification

• Matric
• 12-18 months face-to-face customer service experience
• Driver's License

Competencies Self-driven  

• Basic computer literate (MS Office) 
• High energy levels 
• High attention to detail 
• Ability to think on your feet when resolving problems 
• Customer service centric 
• Sense of urgency 
•  Professional 
• Analytical skills 
• Good communication skills 
• Good intrapersonal skills 
• Customer service ethos 
• Gain understanding on the process of handling customer complaints via different mediums 
•  Understand the SOP governing the public liability process 
• Basic knowledge on food safety procedures 
• In-depth knowledge on the roles of the CSM and the community ​

Customer Service  

• Informal and formal feedback 
• Customer Complain Chart 

Store Standards 

• SOPs 

Communication 

• Informal and formal feedback 

Training 

• Customer Complaints Chart 
• Store Audits 

Social Responsibility

• Informal and formal feedback 
• Local Newspaper 

Administration 

• Informal and formal feedback 

Ad-hoc Projects 

• Project Plans 
• The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.