Customer Sales and Service Agent (JB3136) at Kontak Recruitment

• This innovative brand offers a diverse range of high-quality makeup and accessories, is looking for a Customer Sales and Service Agent to join their Team. They provide a seamless shopping experience, prioritizing customer satisfaction. With a strong brand presence and reliable products, they aim to be a trusted destination for stylish makeup needs.

Minimum Requirements:

• Matric
• Driver’s license and own reliable transport
• Call Centre experience
• Excellent communication and writing skills (Dealing with clients from the UK and USA)
• Online chat experience required
• Ability to multitask and handle email responses and assist with written queries
• Online chats / queries to be responded to
• Provide professional customer service & assist with all written communication
• Customer-focused, and polite
• Admin skills / computer literate / competent with typically used MS Office 365 applications
• Deliver excellent customer service with enthusiasm, professional courtesy, efficiency and accuracy
• Be able to work UK work times (Later start time but will be working into early evenings to match the UK work times)
• Be able to work Saturdays 9:00am to 1:00pm.

Duties and Responsibilities:

• Respond to customer inquiries and provide accurate and timely information about products, services, and promotions.
• Process customer orders, payments, and returns efficiently and accurately.
• Assist customers in navigating the company's website and online ordering system.
• Address and resolve customer complaints or issues in a professional and empathetic manner.
• Proactively identify opportunities to upsell or cross-sell products and services to customers.
• Maintain a comprehensive knowledge of the company's products, features, and benefits to provide personalized recommendations and assistance to customers.
• Handle customer interactions through various communication channels, including phone, email, and social media.
• Collaborate with internal teams to resolve complex customer issues or escalate them as necessary.
• Stay updated on industry trends, market conditions, and competitor offerings to provide informed recommendations to customers.
• Ensure accurate and thorough documentation of customer interactions and transactions in the CRM system.
• Continuously seek opportunities to improve the customer experience
• Adhere to company policies, procedures, and ethical standards while delivering exceptional customer service.
• Keep abreast of changes in products, services, and policies to provide accurate and up-to-date information to customers.
• Continuously enhance product knowledge through training sessions and self-study.
• Maintain a positive and professional attitude when dealing with customers, colleagues, and other stakeholders.
• Act as a brand ambassador, promoting the company's values and reputation in all customer interactions.
• Contribute to a collaborative and supportive team environment, sharing knowledge and best practices with colleagues.
• Adapt to changing priorities and handle multiple tasks efficiently in a fast-paced work environment.

Vacancy Close Date: 25 May 2023