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e.tv is South Africa’s biggest independent and free-to-air television channel. Established in 1998, the channel has been in existence for over two decades and appeals to all races, genders, ages and income groups.
Here's what you can expect to be doing in the role:
Team Management
Maintain Customer Relations
Handling Written Correspondence Platforms
Adhoc Requirements
Key Performance Indicators :
Performance will only be satisfactory in terms of Team Management if:
Additionally
Reporting
Call Listening
Coaching Customer Care Agents
Here's what we will expect from you:
Language: English
Experience: A proven track record with relatable reference and at least 3 years customer care experience in a call centre environment.
Specific Professional Experience:
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