Custody Product Manager- Securities Services at Citi

Job Description

• The Custody Product Manager will be responsible for DCC product & services delivery to clients with highest client satisfaction, assisting the Country Head, managing P&L, setting budgets and plans and achieving growth and efficiencies while being a Citi representation in all market forums for Custody

Product Management & Development

• Help set strategy, build and run securities services proposition for South African clients
• Take responsibility for processes, procedures, and product delivery
• Maintain strong knowledge of product features and functions
• Work with relevant stakeholders product solutions for client requests
• Work with O&T to ensure timely implementation of product development
• Create business requirement documents for market or product developments/changes

Client Retention & Satisfaction

• Maintain a good understanding of evolving and changing customer needs and customer perception of quality
• Work closely with operations and product management regional / in the country to deliver client solutions
• Ensure client satisfaction; branch receives the highest possible rating in key identified surveys

Market Interface & Intelligence

• Maintain a close relationship with local clients and prospects
• Maintain a strong rapport with market regulators, infrastructures
• Help Country Head to drive market efforts with authorities and regulators on behalf of Citi and clients for best practices and to clarify/resolve issues

Risk & Control

• Ensure satisfactory audit results
• Maintain current knowledge of the requirements of Citi and Custody risk management control and product policies and processes
• Ensure continuity of business
• Alert Country Head and senior management of events that may create or increase risk

Knowledge/Experience:

• Relevant and applicable work experience in Securities Services – Custody
• Experience in South Africa with local banks and non-bank FIs as client of Securities Services - Custody
• Experience in building and maintaining client relationships
• Understand the product development lifecycle

Qualifications:

• University degree