Jobs at Citi

Job Description

• The Custody Product Manager will be responsible for DCC product & services delivery to clients with highest client satisfaction, assisting the Country Head, managing P&L, setting budgets and plans and achieving growth and efficiencies while being a Citi representation in all market forums for Custody

Product Management & Development

• Help set strategy, build and run securities services proposition for South African clients
• Take responsibility for processes, procedures, and product delivery
• Maintain strong knowledge of product features and functions
• Work with relevant stakeholders product solutions for client requests
• Work with O&T to ensure timely implementation of product development
• Create business requirement documents for market or product developments/changes

Client Retention & Satisfaction

• Maintain a good understanding of evolving and changing customer needs and customer perception of quality
• Work closely with operations and product management regional / in the country to deliver client solutions
• Ensure client satisfaction; branch receives the highest possible rating in key identified surveys

Market Interface & Intelligence

• Maintain a close relationship with local clients and prospects
• Maintain a strong rapport with market regulators, infrastructures
• Help Country Head to drive market efforts with authorities and regulators on behalf of Citi and clients for best practices and to clarify/resolve issues

Risk & Control

• Ensure satisfactory audit results
• Maintain current knowledge of the requirements of Citi and Custody risk management control and product policies and processes
• Ensure continuity of business
• Alert Country Head and senior management of events that may create or increase risk

Knowledge/Experience:

• Relevant and applicable work experience in Securities Services – Custody
• Experience in South Africa with local banks and non-bank FIs as client of Securities Services - Custody
• Experience in building and maintaining client relationships
• Understand the product development lifecycle

Qualifications:

• University degree

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We provide you with the knowledge and skills you need to succeed.

• We’re committed to teaching you the ropes. The Learnership Programme trains and grows key players in today’s changing economic environment and will equip you with the knowledge and training you need to make an impact in the African and Global economy.

We want to hear from you if...

• You have obtained your undergraduate with a GPA 65% & above or master’s degree in any discipline.
• Acceptable to have a maximum of 1 year of work experience but not required.
• You have strong leadership, teamwork, and communication skills.
• Attach your most updated CV, cover letter, full academic transcripts & ID when applying.

Who we think will be a great fit...

• Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking and want to make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:
• Commitment to personal growth and career development, a strong desire to learn, and success in team environments.
• Knowledge of the global or domestic business landscape (preferred, but not required).
• Strong communication, planning and organizational skills.
• Analytical and quantitative skills.
• Desire to develop a deep understanding of the financial industry.
• Unquestioned commitment to integrity and ethical decision-making.

Only full application will be considered - CV, cover letter, full academic transcripts & ID